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VPL_CSRFetchcaseforAccounts

This Integration Procedure fetches the cases registered in the agent console for a particular customer.

Sample Input

1{
2    "InteractionId": "a1S4W000006A1fIUAS"
3}

Parameter	Required/Optional
InteractionId	Required

Sample Output

1{
2  "GetCaseSummary": [
3    {
4      "Status": "New",
5      "Owner": "Manju J",
6      "CreatedBy": "Manju J",
7      "CaseNumber": "00001036",
8      "CaseId": "5004W00001ZmZQuQAN",
9      "CaseDateOpened": "2020/12/18"
10    }
11  ]
12}

Called By

Flows:
- Agent console: Cases tab.

Calls

Data Mapper: VPL-CSRCaseDetailsMedia