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Media Cloud Developer Guide
Advertising Sales Management Data Model
Key Components for Subscriber Lifecycle Management
Omnistudio Data Mapper for Subscriber Lifecycle Management
Integration Procedures for Subscriber Lifecycle Management
VPL-CreateCustomerInteractionTopicInOS
VPL360CSR_CreatePaymentIntentBillingCSR
VPL360CSR_CreatePaymentIntentCSR
VPL360CSR_CreateSetupIntentCSR
VPL360CSR_getPaymentMethodsCSR
VPL360CSR_VIP_DetachcardFromCustomerCSR
VPL360_AssetFetch
VPL360_AssetToOrder
VPL360_AssetToOrderForRelatedAssets
VPL360_CancelAsset
VPL360_CancelAssetItem
VPL360CancelCartItem
VPL360_CancelOrder
VPL360_CancelSubscription
VPL360_CreatePaymentIntent
VPL360_CreatePaymentIntentBilling
VPL360_CreatePaymentmethod
VPL360_CreateSetupIntent
VPLS360_CreateStripeCustomer
VPL360_CSRBasePackageChange
VPL360_CsrBasePackPosttocart
VPL360_CsrBasepackretrieve
VPL360_DeleteCartContextKey
VPL360_DeleteCartItem
VPL360_DeleteCartItem
VPL360_DoSignIn
VPL360_ExtractAccountForUser
VPL360_FetchCartContextKey
VPL360_GetCurrentUserDetails
VPL360_getPaymentMethods
VPLS360_getStripePublicKey
VPLS360_InvoiceInfo
VPL360_IPExtractPromo
VPL360_ListenStripeWebhookV2
VPL360_NewUserRegistration
VPL360_OfferDetails
VPL360_OrderCancellationNonSignature
VPL360_PreValidateOrderCancellation
VPL360_RemoveSignatureAssetWithPromotion
VPL360_RevokeCancellation
VPL360_RevokeCancellationAllAssets
VPL360_ShopAddOnPreProcess
VPL360_SubmitFDOrder
VPL360_SubmitSupplementalOrder
VPL360_UpdateAccountDetails
VPL360_UpdateBasketOnCart
VPLS360_UpdateBillingShipping
VPL360_UpsertPayMethodOrderPayment
VPL360_ValidateCart
VPL360_VIP_DetachcardFromCustomer
vpls360csr_AssetFetchForCustomer
vpls360csr_ChangePersonalDetailsPreProcess
vpls360csr_CsrBaseSubmitOrder
vpls360csr_FetchAssets
vpls360csr_GetProfileDetails
vpls360csr_GetUserStory
vpls360csr_UpdatePersonalDetails
VPLS360_addTag
VPLS360_BillingSummary
VPLS360_notifyUser
VPLS360_predictAddress
VPLS360_ticket
VPLS360_updateBillingShipping
VPLS360UpdateBillingShippingAddress
VPL_CSRFetchcaseforAccounts
VPL_CSRGetOrderSummaryForAccount
VPL_UpdateInteractionTopics
Lightning Web Components for Subscriber Lifecycle Management
Omniscripts for Subscriber Lifecycle Management
Media Cloud Standard Objects
Media Cloud Invocable Actions
PDF

VPL_CSRFetchcaseforAccounts

This Integration Procedure fetches the cases registered in the agent console for a particular customer.

Sample Input

{
    "InteractionId": "a1S4W000006A1fIUAS"
}

Parameter

Required/Optional

InteractionId

Required

Sample Output

{
  "GetCaseSummary": [
    {
      "Status": "New",
      "Owner": "Manju J",
      "CreatedBy": "Manju J",
      "CaseNumber": "00001036",
      "CaseId": "5004W00001ZmZQuQAN",
      "CaseDateOpened": "2020/12/18"
    }
  ]
}

Called By

  • Flows:

    • Agent console: Cases tab.

Calls

  • Data Mapper: VPL-CSRCaseDetailsMedia