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CallCenter

Represents a call center, which is a logical representation of a single computer-telephony integration (CTI) system instance in an organization.

Supported Calls

create(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve()

Special Access Rules

Customer Portal users can't access this object.

Fields

Field	Details
AdapterUrl	Type string Properties Create, Filter, Group, Nillable, Sort Description An optional field that specifies the location of where the CTI adapter is hosted. For example, http://localhost:11000. This field is available in API version 23.0 or later.
CustomSettings	Type string Properties Create, Filter, Nillable, Sort Description Specifies settings in the call center definition file, such as whether the call center uses the Open CTI, and SoftPhone properties, such as height in pixels. This field is available for Open CTI and in API version 25.0 or later.
Id	Type ID Properties Defaulted on create, Filter Description System field that uniquely identifies this call center. Label is Call Center ID. This ID is created automatically when the call center is created.
InternalName	Type string Properties Create, Filter, Group, Sort Description The internal name of the call center. Limit is 80 characters.
Name	Type string Properties Create, Filter, Group, idLookup, Sort Description The name of the call center. Limit is 80 characters.
Version	Type double Properties Create, Filter, Nillable, Sort Description The version of the CTI Toolkit used to create the call center (for versions 2.0 and later). This field is available in API version 18.0 and later.

Usage

Create a call center or query an existing call center.

Object Reference for the Salesforce Platform

CallCenter

Supported Calls

Special Access Rules

Fields

Usage