Salesforce Voice with Partner Telephony Developer Guide

Overview
Recent Changes
Publish Partner Telephony Package
Set Up Your Production Org
Add Support for Voice Resiliency
Connect Telephony System to Salesforce
Set Up Authentication
Customize Your Implementation
Start Calls
During Call Actions
Post-Call Actions
Route Calls
Transfer Calls
Disable Call Actions
Desk Phone Support
Enable Headset Support
Additional Info
Apex Reference
Service Cloud Connector API Reference
Troubleshooting
PDF

Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.

Disable Call Actions

You can disable call handling options such as end call, dial pad, and phone book in the softphone to support compliance with internal policies and industry regulations.

To disable the dial pad, when implementing getVoiceCapabilities(), set the value of the isDialPadDisabled field of VoiceCapabilitiesResult to true.

To disable the phone book, when implementing getVoiceCapabilities(), set the value of the isPhoneBookDisabled field of VoiceCapabilitiesResult to true.

To disable the End Call button, when implementing getVoiceCapabilities(), set the value of the endCallDisabled field of CallInfo to true.

The CALL_UPDATED event is used to send additional information during a call. This event uses the CallResult class object and so you can use the CallInfo object to update the softphone controls. This event can be published during the call.