Salesforce Voice with Partner Telephony Developer Guide
jNote: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.
Salesforce Voice with Partner Telephony Developer Guide
Connect your telephony system with Salesforce Voice (formerly Service Cloud Voice),
creating a unified and intuitive rep experience to give customers faster and more personalized
service. Salesforce process automation offers recommendations, initiates workflows, and reduces
post-call handle time to help reps resolve calls faster. If you’re a telephony provider that
wants to integrate your system with Voice, this guide is for you. We’ll walk you through
creating a connector and package for customers so they can add the power of Voice to your own
system.
| Available in: Lightning Experience |
| Available in: Performance, Enterprise, Unlimited, and Developer Editions |
| Available in: Sales Cloud, Service Cloud, and Government Cloud as an add-on license. Government Cloud is supported only on Salesforce Voice with Amazon Connect and Salesforce Voice with Partner Telephony. |
Be sure to bookmark the Voice Learning Map, a centralized collection of Voice resources that provides documentation, demos, and other useful resources for every step in your Voice implementation.