Field Service Invocable Actions | Field Service Developer Guide

Convert Time Zone
Converts the time from the current time zone to the requested time zone. If the time doesn’t contain a time zone, the value defined in Input Time Zone is used instead.

Create Engagement Topic
Creates an engagement topic record that connects a given topic ID. For example, a service appointment ID, to a messaging session ID. If an engagement topic for this connection already exists, no action is taken.

Get Agent Context
Retrieves the content of the agent context.

Get Service Appointment Time Slots
Retrieves available service appointment time slots based on the time zone, operating hours, scheduling policy and time zone name parameters.

Get Current Time
Gets the current time for a given time zone.

Get Engagement Topics
Retrieves a list of pairs from the engagement topics of the object ID (from the TopicId field) and its object name for the current messaging session.

Get Field Service Object Field
Retrieves the value of an object’s field according to the value of another field. Relevant for Field Service objects only. For example, returns the ID of a Scheduling Policy according to a specific policy’s name.

Schedule Service Appointment
Schedules a service appointment based on the scheduling policy ID and the service appointment ID.