| caseOrigin |
String |
The source of the case, such as Email, Phone, or Web. Maps to:
Case.Origin
|
Yes |
46.0 |
| caseReason |
String |
The reason why the case was created, such as Instructions not clear, or
User didn’t attend training. Maps to: Case.Reason
|
No |
46.0 |
| description |
String |
A text description of the case. Limit: 32 KB. Maps to:
Case.Description
|
No |
46.0 |
| parentCaseNumber |
String |
The ID of the parent case in the hierarchy. Maps to:
Case.ParentId
|
No |
46.0 |
| priority |
String |
The importance or urgency of the case, such as High, Medium, or Low. Maps
to: Case.Priority
|
No |
46.0 |
| status |
String |
The status of the case. Maps to: Case.Status
|
No |
46.0 |
| subject |
String |
The subject of the case. Limit: 255 characters. Maps to:
Case.Subject
|
Yes |
46.0 |
| type |
String |
The type of case, such as Feature Request or Question. Maps to:
Case.Type
|
No |
46.0 |
| suppliedCompany |
String |
The company name that was entered when the case was created. This field
can't be updated after the case has been created. Maps to:
Case.SuppliedCompany
|
No |
46.0 |
| suppliedEmail |
String |
The email address that was entered when the case was created. This field
can't be updated after the case has been created. Maps to:
Case.SuppliedEmail
|
No |
46.0 |
| suppliedName |
String |
The name that was entered when the case was created. This field can't be
updated after the case has been created. Maps to:
Case.SuppliedName
|
No |
46.0 |
| suppliedPhone |
String |
The phone number that was entered when the case was created. This field
can't be updated after the case has been created. Maps to:
Case.SuppliedPhone
|
No |
46.0 |