Care Request Case

Case related to the care request.
Property Name Type Description Filter Group and Version Available Version
accountName String Name of the account. Big, 46.0 46.0
caseNumber String Case number. Big, 46.0 46.0
caseOrigin String The source of the case, such as Email, Phone, or Web. Maps to: Case.Origin Big, 46.0 46.0
caseOwner String Case owner. Big, 46.0 46.0
caseReason String The reason why the case was created, such as Instructions not clear, or User didn’t attend training. Maps to: Case.Reason Big, 46.0 46.0
closed Boolean Indicates if the case is closed. Big, 46.0 46.0
contactName String Contact Name. Big, 46.0 46.0
createdBy String Case created by. Big, 46.0 46.0
dateClosed String Date and time when the case was closed. Big, 46.0 46.0
dateOpened String Date and time when the case was opened. Big, 46.0 46.0
description String A text description of the case. Big, 46.0 46.0
escalated Boolean Indicates if the case is escalated. Big, 46.0 46.0
lastModifiedBy String Last modified by. Big, 46.0 46.0
lastModifiedDate String Last modified date of the case. Big, 46.0 46.0
lastReferencedDate String Last referenced date of the case. Big, 46.0 46.0
lastViewedDate String Last viewed date of the case. Big, 46.0 46.0
parentCase String Parent Case. Big, 46.0 46.0
priority String The importance or urgency of the case, such as High, Medium, or Low. Maps to: Case.Priority Big, 46.0 46.0
status String The status of the case. Maps to: Case.Status Big, 46.0 46.0
subject String The subject of the case. Maps to: Case.Subject Big, 46.0 46.0
type String The type of case, such as Feature Request or Question. Maps to: Case.Type Big, 46.0 46.0
webCompany String The company name that was entered when the case was created. This field can't be updated after the case has been created. Maps to: Case.SuppliedCompany Big, 46.0 46.0
webEmail String The email address that was entered when the case was created. This field can't be updated after the case has been created. Maps to: Case.SuppliedEmail Big, 46.0 46.0
webName String The name that was entered when the case was created. This field can't be updated after the case has been created. Maps to: Case.SuppliedName Big, 46.0 46.0
webPhone String The phone number that was entered when the case was created. This field can't be updated after the case has been created. Maps to: Case.SuppliedPhone Big, 46.0 46.0