Service Cloud Chat Developer Guide

About This Guide
Prerequisites
API Versions
Customize Deployments with the Deployment APIs
Create Deployments
Log Deployment Activity with the Deployment APIs
enableLogging
Customize Your Chat Window with the Deployment APIs
Customize Chat Buttons with the Deployment APIs
Find and Create Records Automatically with the Deployment APIs
Customize Automated Chat Invitations with the Deployment APIs
Deployment API Code Sample
Use Pre-Chat to Gather Visitor Information and Set Context for the Agent
Implement a Custom Chat Window Using Visualforce
Use Post-Chat to Wrap Up the Chat Interaction with Your Customer
Set Up Direct-to-Agent Chat Routing with the Deployment APIs
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Log Deployment Activity with the Deployment APIs

Log the activity that occurs in a particular deployment.

The legacy chat product is scheduled for retirement on February 14, 2026, and is in maintenance mode until then. During this phase, you can continue to use chat, but we no longer recommend that you implement new chat channels. To avoid service interruptions to your customers, migrate to Messaging for In-App and Web before that date. Messaging offers many of the chat features that you love plus asynchronous conversations that can be picked back up at any time. Learn about chat retirement in Help.

Important

Logging lets you store information about the activity that occurs within a customer’s Web browser as they chat with an agent through a particular deployment. This is particularly helpful when you’re implementing automated invitations and you want to test or troubleshoot your sending rules. You can add these methods as an additional script within the code that’s automatically generated when you create a deployment.

Use the following deployment methods to enable logging on a particular deployment.