Transactional Send Subscriber Error Codes

A subscriber error code occurs when a message can't be delivered due to an incorrect email address or other incorrect user setup.

Subscriber Error Codes

source row.

Error Code	Error Message	SYSTEM ERROR	Explanation
1	Unsubscribed	The subscriber ExactTarget system status is unsubscribed	Email subscriber’s status in Marketing Cloud is unsubscribed
2	Held	The subscriber ExactTarget system status is held	Email subscriber’s status in Marketing Cloud is Held
3	PartnerUnsubscribed	The subscriber partner system status is unsubscribed	Email subscriber’s status in the partner system is unsubscribed
4	MissingEmailAddress	The subscriber has no email address	Email subscriber doesn’t have an email address
5	InvalidEmailAddress	The subscriber email address is invalid	Subscriber’s email address isn’t valid
6	DuplicateEmail	The subscriber email is the same as that of another job subscriber	Subscriber’s email address matches another subscriber’s
7	InvalidSubscriberIDProvided	The subscriber ID provided is invalid	Invalid subscriber ID
8	MissingSubscriberID	The subscriber key and subscriber ID are missing	Missing the subscriber key and subscriber ID
9	MissingOwnerID	This is an enterprise account and the ID for the child client account is missing	Missing the ID for the child client account in this enterprise account
10	MissingRequiredAttributes	There are required attribute values missing for the subscriber	Missing required attributes for the subscriber
11	NoAllSubscribersListEntry	The subscriber is not found on the AllSubscribers list for the account	Subscriber isn’t on the AllSubscribers list for the account
12	InvalidOwnerIDProvided	The child client account is not a member of the enterprise account	Child client account isn’t a member of the enterprise account
13	SubscriberKeyMismatch	The subscriber key in the ExactTarget system does not match the subscriber key provided	Marketing Cloud subscriber key doesn’t match the subscriber key provided. Check the subscriber key you provided against the Marketing Cloud subscriber key and try again.
14	EmailAddressMismatch	The email address in the ExactTarget system does not match the email address provided	Email address in Marketing Cloud doesn’t match the email address provided. Check the email address you provided against the one in Marketing Cloud and try again.
15	UnspecifiedError	The subscriber did not pass validation. Please contact your customer service representative.	Subscriber didn’t pass validation. Contact your Marketing Cloud account representative.
16	InvalidAttributeValue	The value specified for a subscriber attribute does not match the attribute type	Subscriber attribute value doesn’t match the attribute type
17	AttributeValueMaxLengthErr	The value specified for a subscriber attribute is over the maximum length allowed for the attribute	Subscriber attribute is too long for the given attribute size limit
18	InvalidAttributeValueCount	The number of subscriber attribute values does not match the expected count	Number of subscriber attributes doesn’t match the expected count
19	MissingRequiredFields	There are required data extension fields missing for the subscriber	Missing required data extension fields for the subscriber
20	InvalidFieldValue	The value specified for a data extension field does not match the field type	Data extension field value doesn’t match the field type
21	DuplicateDataExtensionRow	A duplicate row cannot be inserted into the Triggered Send data extension	You can’t insert a duplicate row into the triggered send data extension
22	DataExtensionInsertFailed	Failed to insert a row into the Triggered Send data extension	Failed to insert a row into the triggered send data extension
23	DomainExclusion	The subscriber was excluded by a domain exclusion list	Subscriber excluded by a domain exclusion list
24	ListDetectiveExclusion	The subscriber was excluded by List Detective	Subscriber excluded by List Detective
25	SubscriberBlackedOut	The subscriber is currently blacked out and the Triggered Send will be rescheduled	Subscriber is not available on their email calendar. The triggered send will be rescheduled.
26	BuildEmailError	An error occurred when attempting to build an email for the subscriber	An error occurred when attempting to build an email for the subscriber
27	SuppressionListExclusion	The subscriber was excluded by a suppression list	Subscriber excluded by a suppression list
28	OptOutListExclusion	The subscriber was excluded by an opt out list	Subscriber excluded by an opt out list
29	MissingSubscriberKeyValue	The subscriber key value is null or empty	Subscriber key value is null or empty
30	SubscriberKeyTooLong	The subscriber key value exceeds the maximum length	Subscriber key value is too long. Enter a key that is X or fewer characters.
31	ListLevelOptOut	The subscriber has opted out of the list	Subscriber opted out of the list.
32	MissingSendGroupID	The required SendGroupID was not specified for the subscriber	Missing required SendGroupID for the subscriber
33	AccountLevelOptOut	The subscriber is master unsubscribed at the account, enterprise or business unit level	Subscriber is master unsubscribed at the account, enterprise or business unit level
34	MissingMessageFileName	The SMTP subscriber message file name is missing	Missing SMTP subscriber message file name
35	InvalidEmailAddressID	The EmailAddressID for the subscriber supporting data privacy is missing or invalid	Missing or invalid EmailAddressID for the subscriber supporting data privacy
36	InvalidBusinessUnit	The subscriber is not a member of the enterprise business unit and has been excluded by the business unit filter	Subscriber isn’t a member of the enterprise business unit and is excluded by the business unit filter
37	QueuedTransactionDeleted	Queued Transaction for a Message has been deleted	Message’s queued transaction was deleted
38	InvalidSalesforceID	The subscriber has a subscriber key that appears to be an invalid SalesforceID. Case sensitive SFID values cannot be used as Subscriber Key values since these are not case sensitive.	Invalid SalesforceID for the subscriber key. Don’t use case-sensitive SFID values because SalesforceIDs aren’t case sensitive.
39	SubscriberQueueCleared	Queued unsent subscribers were cleared from the queue.	Queued unsent subscribers are cleared from the queue.
40	SubscriberDeleted	The subscriber or contact has been deleted and cannot be added back to the system.	Subscriber or contact is deleted and can’t be added to Marketing Cloud.
41	DuplicateSubscriber	The subscriber is a duplicate of a recent send.	Subscriber is a duplicate of a recent send.
42	RestrictedForProcessing	The subscriber or contact has been restricted for processing	Subscriber or contact is restricted for processing
43	SubscriberRequestExpired	The triggered send request to send to the subscriber or contact is expired	Expired triggered send request to the subscriber or contact
100	Error	Error when building email for subscriber	An error occurred when building the email for the subscriber.
101	Failure	Failure when sending email to subscriber	Failed to send email to the subscriber.
102	Excluded	Excluded by send time filter.	Excluded by the send-time filter.
103	MessageBuildError	An error occurred when building the subscriber message.	An error occurred when building the subscriber message.
104	RecursiveScriptError	A submitted script contains a self-reference that could lead to an infinite recursion.	A submitted script contains a self-reference that can lead to an infinite recursion.
105	InvalidSendTimeDataError	The send time data XML is invalid.	Invalid send-time data XML file.
106	MissingSendDataExtensionSourceRowError	The source row for the subscriber in the data extension send source is missing.	Missing source row for the subscriber in the data extension send source.
107	MissingSubscriberDataError	The Members source row is missing.	Missing members
108	MissingListSubscriberDataError	The tblListSub source row is missing.	Missing tblListSub source row.
109	MissingSubscriberKeyError	The subscriber key is missing.	Missing subscriber key.
110	InvalidEmailAddressError	The email address for the subscriber is invalid.	Invalid subscriber email address.
111	ScriptRaiseError	The subscriber has been excluded by a RaiseError function call.	Subscriber is excluded by a RaiseError function call.
112	EmptyHTTPGetReturnError	An HTTPGet call for the subscriber returned an empty result.	An HTTPGet request for the subscriber returned an empty result.
113	EmptyHTTPGetFunctionReturnError	An HTTPGet function call for the subscriber returned an empty result.	An HTTPGet function request for the subscriber returned an empty result.
114	MissingSFIDError	The Salesforce ID for the subscriber is missing.	Missing subscriber’s Salesforce ID.
115	MissingSFDataError	The Salesforce data for the subscriber is missing.	Missing subscriber’s Salesforce data.
116	MissingSFSubscriberDataError	The SF Subscriber row for the subscriber is missing.	Missing subscriber’s SF Subscriber row.
117	CouldNotResolveSecureEmailToken	The account is configured for secure email addresses, but the secure email address token for this subscriber could not be resolved.	The account is configured for secure email addresses, but the secure email address token for the subscriber could not be resolved.
118	GlobalUnsub	The email address is on the Global Unsub list.	Email address is on the Global Unsub list.
119	PartnerUnsub	The email address is on the Partner Unsub list.	Email address is on the Partner Unsub list.
120	ListDetectiveExclusion	The email address was excluded by List Detective.	Email address was excluded by List Detective.
121	ProcessedByPairedMember	The alternate job in the highly available job pair processed the subscriber.	The alternate job in the highly available job pair processed the subscriber.
122	SMTPFileNotFound	The file containing the SMTP message for this subscriber was not found.	Can’t find file containing the subscriber’s SMTP message.
123	SMTPFileIOError	The file containing the SMTP message for this subscriber could not be read.	Can’t read file containing the subscriber’s SMTP message.
124	SMTPFileFormatError	The file containing the SMTP message for this subscriber is in an invalid format.	Invalid format for the file containing the subscriber’s SMTP message.
125	DecryptionFailed	An encrypted field on the sendable data extension could not be decrypted.	Can’t decrypt an encrypted field on the sendable data extension.
126	MessageVolumeLimitExceeded	Account email volume limit has been exceeded and subscriber will not be processed.	Exceeded account email volume limit. Can’t process subscriber.
127	EmptySubject	The resolved email subject for this subscriber is empty.	The resolved email subject for the subscriber is empty.
128	ResolvedEmailBodyTooShort	The resolved email body for this subscriber is too short.	The resolved email body for the subscriber is too short.
129	PhoneNumberValidationFailed	The phone number failed validation at send time.	Phone number failed validation at send time.
130	PayloadExceedsMaximum	The payload exceeds maximum.	Payload is too large. Ensure that the payload is less than the maximum data amount specified by your admin.
131	LinkDataExceedsMaximumSize	The compressed job subscriber link data exceeds the Link database storage capacity of 256k.	Compressed job subscriber link data is too large. Link database storage capacity is 256,000.
132	InvalidCCEmailAddressError	The resolved CC email address for the subscriber is invalid.	Invalid resolved CC email address for the subscriber.
133	InvalidBCCEmailAddressError	The resolved BCC email address for the subscriber is invalid.	Invalid resolved BCC email address for the subscriber.
134	SubscriberDeleted	The subscriber or contact is being processed for deletion and cannot be sent to.	Can’t send because subscriber or contact is being processed for deletion.
135	RestrictedForProcessing	The subscriber or contact is restricted for processing and cannot be sent to.	Can’t send because subscriber or contact is restricted for processing.
136	SubscriberKeyMismatch	The subscriber or contact subscriber key no longer matches the send data extension subscriber key value.	Subscriber key or contact key doesn’t match the send data extension subscriber key.
137	SubscriberIDMismatch	The subscriber or contact subscriber id no longer matches the send data extension subscriber id value.	Subscriber ID or contact ID doesn’t match the send data extension subscriber ID.
138	ExceededExpirationPolicy	The triggered send request to send to the subscriber or contact is expired.	Expired triggered send request to the subscriber or contact.
139	TimedoutInQueue	The triggered send request to send to the subscriber or contact is timed out waiting in the queue.	Triggered send request to the subscriber or contact has timed out while waiting in the queue.
140	UnverifiedFromEmailAddress	The from email address is unverified.	Unverified From email address.
141	V2TriggeredSendDeletedFromQueue	The subscriber was deleted by the CLEAR_TS_QUEUE slot worker.	Subscriber deleted by the CLEAR_TS_QUEUE slot worker.
1000	UnsubscribedList	Subscriber excluded from send because unsubscribed from list.	Subscriber excluded from the send because subscriber is unsubscribed from the list.
1010	UnsubscribedMaster	Subscriber excluded from send because unsubscribed from client all subscriber list.	Subscriber excluded from the send because subscriber is unsubscribed from the client All Subscribers list.
1020	UnsubscribedGlobal	Subscriber excluded from send because unsubscribed from ExactTarget globally.	Subscriber excluded from the send because subscriber is globally unsubscribed from Marketing Cloud.
1030	Held	Subscriber excluded from send because held.	Subscriber excluded from send because subscriber is in held status.
1040	Deleted	Subscriber excluded from send because deleted.	Subscriber excluded from send because subscriber was deleted.