Embedded Service Chat SDK for iOS Developer Guide

Embedded Service Chat SDK for iOS Developer Guide
Release Notes
Service Cloud Setup
SDK Setup
iOS Tutorials & Examples
Chat
SDK Customizations
Colors
Strings
Fonts
Images
Troubleshooting
Data Protection and Security
Reference Documentation
Additional Resources
PDF

SDK Customizations with the Service Chat SDK for iOS

Once you’ve played around with some of the SDK features, use this section to learn how to customize the Service Chat SDK user interface so that it fits the look and feel of your app. This section also contains instructions for localizing strings in all supported languages.

The legacy chat product is scheduled for retirement on February 14, 2026, and is in maintenance mode until then. During this phase, you can continue to use chat, but we no longer recommend that you implement new chat channels. To avoid service interruptions to your customers, migrate to Messaging for In-App and Web before that date. Messaging offers many of the chat features that you love plus asynchronous conversations that can be picked back up at any time. Learn about chat retirement in Help.

Important

Many UI customizations are handled with the SCAppearanceConfiguration object. You can configure the colors, fonts, and images to your interface with an SCAppearanceConfiguration instance. It contains the methods setColor, setFontDescriptor, and setImage. To use this object, create an SCAppearanceConfiguration instance, specify values for each token you want to change, and store the instance in the appearanceConfiguration property of the ServiceCloud sharedInstance.

There are other ways to customize the interface. When using Service Cloud features, various action buttons are available to the user. You can control the visibility of these buttons and even create new action buttons. You can also customize the strings used in the UI for any of the supported languages. String customization is performed using a standard localization mechanism provided to Apple developers.