Embedded Service Chat SDK for iOS Developer Guide
jRelease Notes
Requirements
Accessibility
Data Collection
Authentication
Notifications
Prepare Your App for Submission
Data Protection and Security
Additional Resources
Embedded Service Chat SDK for Mobile Apps Setup
Set up the SDK to start using Service Cloud features in your mobile app.
The legacy chat product is scheduled for retirement on February 14, 2026, and is in maintenance mode until then. During this phase, you can continue to use chat, but we no longer recommend that you implement new chat channels. To avoid service interruptions to your customers, migrate to Messaging for In-App and Web before that date. Messaging offers many of the chat features that you love plus asynchronous conversations that can be picked back up at any time. Learn about chat retirement in Help.
Important
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Requirements for the Service Chat SDK for iOS
The Salesforce org, SDK development, and mobile app requirements for using the Service Chat SDK. -
Accessibility with the Service Chat SDK for iOS
The Service Chat SDK is accessible to customers that use a screen reader. Depending on your needs, you can also change some settings to expand accessibility. -
Data Collection for the
The Service Chat SDK collects and transmits data to perform basic operations. This data falls into three categories: pre-chat data, chat message data, and logging data. -
Install the Service Chat SDK for iOS
Before you can use the iOS SDK, install the SDK and configure your project. -
Authentication with the Service Chat SDK for iOS
The Service Chat SDK provides an authentication mechanism that allows your users to access user-specific information in Service Cloud. To authenticate, create an SCSAuthenticationSettings object and pass it to the SDK. -
Notifications with the Service Chat SDK for iOS
The Service Chat SDK can display notifications for activity related to Chat. -
Prepare Your App for Submission
If you’re not using Swift Package Manager to install the SDK, you need to strip development resources (such as unneeded architectures and header resources) from the Service Chat SDK before you can submit your app to the App Store.