EngagementChannelType

Represents a channel through which a customer can be reached for communication. This object is available in API version 48.0 and later.

Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()

Fields

Field Details
ContactPointType
Type
picklist
Properties
Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
Description
The contact point type of the channel.
Possible values are:
  • Email
  • InPerson—In Person
  • MailingAddress—Mailing Address
  • Phone
  • Social
  • Video
  • Web
LastReferencedDate
Type
dateTime
Properties
Filter, Nillable, Sort
Description
The timestamp for when the current user last viewed a record related to this record.
LastViewedDate
Type
dateTime
Properties
Filter, Nillable, Sort
Description
The timestamp for when the current user last viewed this record. If this value is null, it’s possible that this record was referenced (LastReferencedDate) and not viewed.
Name
Type
string
Properties
Create, Filter, Group, idLookup, Sort, Update
Description
Required. Name of the communication subscription consent record.
OwnerId
Type
reference
Properties
Create, Defaulted on create, Filter, Group, Sort, Update
Description
The ID of the account owner associated with this customer.
This is a polymorphic relationship field.
Relationship Name
Owner
Relationship Type
Lookup
Refers To
Group, User

Associated Objects

This object has the following associated objects. Unless noted, they are available in the same API version as this object.

EngagementChannelTypeChangeEvent (API version 61.0)
Change events are available for the object.
EngagementChannelTypeFeed
Feed tracking is available for the object.
EngagementChannelTypeHistory
History is available for tracked fields of the object.
EngagementChannelTypeOwnerSharingRule
Sharing rules are available for the object.
EngagementChannelTypeShare
Sharing is available for the object.