VideoCallRecordingStructure

Represents the structure of a video call recording, having relation to a video call participant, speaking order, start offset, and end offset. This object is available in API version 65.0 and later.

This object is available for Einstein Conversation Insights customers whose data is stored natively on the Salesforce Platform. If you turned on Einstein Conversation Insights for the first time starting in Spring ’26, this object is available to query and access using Salesforce tools. For existing ECI customers, data migration and access to related Salesforce Platform objects is scheduled to begin in Summer ’26.

Note

Where possible, we changed noninclusive terms to align with our company value of Equality. We maintained certain terms to avoid any effect on customer implementations.

Important

Supported Calls

describeSObjects(), getDeleted(), getUpdated(), query(), retrieve()

Special Access Rules

Einstein Conversation Insight must be enabled and the user requires the Conversation Insights for Sales permission set.

Fields

Field	Details
ListenRatio	Type double Properties Filter, Sort Description The ratio of the time the speaker spent listening versus talking on the call.
Name	Type string Properties Filter, Group, idLookup, Nillable, Sort Description The name of the video call recording.
ParticipantSpeakingOrder	Type int Properties Filter, Group, Sort Description The sequence in which participants first spoke during the call. Only the initial speaking turn of each participant is captured.
TalkRatio	Type double Properties Filter, Sort Description The ratio of the time that the speaker spent talking versus listening on the call.
TalkSegment	Type textarea Properties Filter, Nillable, Sort Description The transcript of specific segments that the participant was speaking.
VideoCallId	Type reference Properties Filter, Group, Sort Description ID of the associated VideoCall. This field is a relationship field. Relationship Name VideoCall Relationship Type Master-detail Refers To VideoCall (the master object)
VideoCallParticipantId	Type reference Properties Filter, Group, Nillable, Sort Description ID of the associated VideoCallParticipant. This field is a relationship field. Relationship Name VideoCallParticipant Refers To VideoCallParticipant
VideoCallRecordingId	Type reference Properties Filter, Group, Sort Description ID of the associated VideoCallRecording. This field is a relationship field. Relationship Name VideoCallRecording Refers To VideoCallRecording

Object Reference for the Salesforce Platform

VideoCallRecordingStructure

Supported Calls

Special Access Rules

Fields