VoiceCallInsight | Object Reference for the Salesforce Platform

This object is available for Einstein Conversation Insights customers whose data is stored natively on the Salesforce Platform. If you turned on Einstein Conversation Insights for the first time starting in Spring ’26, this object is available to query and access using Salesforce tools. For existing ECI customers, data migration and access to related Salesforce Platform objects is scheduled to begin in Summer ’26.

Note

Where possible, we changed noninclusive terms to align with our company value of Equality. We maintained certain terms to avoid any effect on customer implementations.

Important

Supported Calls

describeSObjects(), getDeleted(), getUpdated(), query(), retrieve()

Special Access Rules

Einstein Conversation Insight must be enabled and the user requires the Conversation Insights for Sales permission set.

Fields

Field	Details
EngagementInsightType	Type string Properties Filter, Group, Sort Description Required. The unique identifier of the platform setup entity that defines the configuration for this engagement insight type.
GenerationDateTime	Type dateTime Properties Filter, Sort Description Required. The timestamp when the call insight was generated.
InsightConfigName	Type string Properties Filter, Group, Nillable, Sort Description The name of the insight configuration, or category, used to classify the insight.
InsightLanguage	Type picklist Properties Filter, Group, Nillable, Restricted picklist, Sort Description Required. The language associated with the insight type. Each insight type is currently limited to a single language. If the same insight type is mapped to a different language, a new insight type is created.
InsightModel	Type picklist Properties Defaulted on create, Filter, Group, Restricted picklist, Sort Description Required. The category of the insight type. Possible values are: `GENERATIVE`—Generative `KEYWORD`—Keyword `SITUATIONAL`—Situational `TIME_BASED`—Time-Based The default value is `KEYWORD`.
InsightOccurrenceCount	Type int Properties Filter, Group, Nillable, Sort Description The number of times a particular insight occurred in the transcript.
InsightSubject	Type string Properties Filter, Group, Nillable, Sort Description The specific text, phrase, or subject identified in the voice call transcript that serves as the basis for the insight.
InsightText	Type textarea Properties Nillable Description The text content of the insight derived from the voice call transcript.
Name	Type string Properties Filter, Group, idLookup, Nillable, Sort Description The name of the insight type.
Scope	Type picklist Properties Defaulted on create, Filter, Group, Restricted picklist, Sort Description Required. The scope of the insight type. Possible values are: `Organization` `User` The default value is `Organization`.
VoiceCallId	Type reference Properties Filter, Group, Sort Description Required. ID of the associated parent VoiceCall. This field is a relationship field. Relationship Name VoiceCall Relationship Type Master-detail Refers To VoiceCall (the master object)
VoiceCallRecordingId	Type reference Properties Filter, Group, Nillable, Sort Description Required. ID of the associated parent VoiceCallRecording. This field is a relationship field. Relationship Name VoiceCallRecording Refers To VoiceCallRecording
VoiceCallTranscript	Type string Properties Filter, Group, Nillable, Sort Description Required. ID of the voice call transcript record associated with this insight.