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Omni-Channel Developer Guide
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External Routing for Omni-Channel
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Integrate External Routing
Integrate External Routing for Omni-Channel
Use the following steps to integrate your external routing implementation with Omni-Channel.
Create a Routing Configuration and Queue for External Routing
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Add Objects to Change Data Capture for External Routing
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Subscribe to Change Data Capture Event Notifications
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Create
AgentWork
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