ISVforce Guide
jPrepare Your Customers for Strong Customer Authentication
If you serve customers in the European Economic Area, communicate how strong customer
authentication (SCA) affects online payments, including payments for your AgentExchange
solution.
In your communication, we recommend that you:
- Define SCA and explain how SCA changes the online payment experience.
- Note that SCA impacts many types of online payments in the European Economic Area, including AgentExchange payments.
- Explain that the customer can be asked to authorize AgentExchange payments periodically, which includes an identity verification step.
- Explain that if authorization is required, we prompt the customer when they log in to AgentExchange.
- Provide self-service steps for authorizing an AgentExchange subscription payment.