Prepare Your Customers for Strong Customer Authentication

In your communication, we recommend that you:

• Define SCA and explain how SCA changes the online payment experience.
• Note that SCA impacts many types of online payments in the European Economic Area, including AppExchange payments.
• Explain that the customer can be asked to authorize AppExchange payments periodically, which includes an identity verification step.
• Explain that if authorization is required, we prompt the customer when they log in to AppExchange.
• Provide self-service steps for authorizing an AppExchange subscription payment.