Second-Generation Managed Packaging Developer Guide
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Workflow for Second-Generation Managed Packages
Best Practices for Second-Generation Managed Packages
Lead and License Records in the License Management App
Modify a License Record
Refresh Licenses for a Managed Package
Move the License Management App to Another Salesforce Org
Leads and Licenses Aren’t Being Created in the License Management App
Proxy User Has Deactivated Message in the LMA
Best Practices for the License Management App
Gaps Between First-Generation and Second-Generation Managed Packaging
Troubleshoot the License Management App
If you’re experiencing issues with the License Management App, review these
troubleshooting tips.
Available in: both Salesforce Classic and Lightning Experience |
Available in: Enterprise, Performance, and Unlimited Editions |
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Leads and Licenses Aren’t Being Created in the License Management App
When a customer installs your package, leads and license records are created. If these records aren’t being created, review these configurations in the License Management Org (LMO). If you resolve your issue using one of these recommendations, your missing licenses appear in the LMA within a few days. -
Proxy User Has Deactivated Message in the LMA
If you’re editing a license and see a “proxy user has deactivated” message, it's possible that the subscriber org is locked, deleted, or disabled.