Embedded Service Chat for Web Developer Guide
Summer '26 (API version 67.0)
Spring '26 (API version 66.0)
Winter '26 (API version 65.0)
Summer '25 (API version 64.0)
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Summer '24 (API version 61.0)
Spring '24 (API version 60.0)
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Summer '23 (API version 58.0)
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Summer '22 (API version 55.0)
Spring '22 (API version 54.0)
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Summer '21 (API version 52.0)
Spring '21 (API version 51.0)
Winter '21 (API version 50.0)
Summer '20 (API version 49.0)
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Summer '19 (API version 46.0)
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Winter '19 (API version 44.0)
Summer '18 (API version 43.0)
Spring '18 (API version 42.0)
Customize the Channel Menu
Provide your Channel Menu customers with a more personalized experience. Make
client-side changes without altering other menu branding parameters for your
website.
The legacy chat product is in maintenance-only mode, and we won't continue to build new features. You can continue to use it, but we no longer recommend that you implement new chat channels. Instead, you can modernize your customer communication with Messaging for In-App and Web. Messaging offers many of the chat features that you love plus asynchronous conversations that can be picked back up at any time.
Important
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Channel Menu Reordering
Show, hide, or reorder your Channel Menu selections as customers browse your website for a more dynamic experience. Change the floating action button and channel options offered, depending on the user’s page location or how long they’re on the page.