Conversation Entry Transcript Excerpt DMO

Object API Name: ssot__ConversationEntryTranscriptExcerpt__dlm
Category: Unassigned
Availability: Available in 254 and later versions
Primary Key Field: Id

• TranscriptSourceId has a FOREIGNKEY relationship with the Voice Call DMO Id field.
• TranscriptSourceId has a FOREIGNKEY relationship with the Email Message DMO Id field.
• TranscriptSourceId has a FOREIGNKEY relationship with the Case DMO Id field.
• ConversationEntryId has a FOREIGNKEY relationship with the Conversation Entry DMO Id field.
• EmailMessageId has a FOREIGNKEY relationship with the Email Message DMO Id field.

• cdp_sys_record_currency
• ConversationEntryId
• ConversationIntentStatus
• ConversationReasonId
• DataSourceId
• DataSourceObjectId
• DurationInSeconds
• EmailMessageId
• EngagementChannelType
• ExcerptSequenceNumber
• ExcerptTextIndexText
• ExternalRecordId
• ExternalSourceId
• Id
• InternalOrganizationId
• IsMoved
• KQ_ConversationEntryId
• KQ_EmailMessageId
• KQ_Id
• KQ_TranscriptSourceId
• Language
• MessagingSessionId
• TranscriptExcerptText
• TranscriptSourceId
• TranscriptSourceObject
• TurnCount
• VoiceCallId

• Field API Name: ssot__cdp_sys_record_currency__c
• Data Type: TEXT
• Description: System-generated metadata field that stores a 3-letter ISO currency code.

• Field API Name: ssot__ConversationEntryId__c
• Data Type: TEXT
• Description: A single communication, or portion of a communiction with a person, within a broader set of communications.

• Field API Name: ssot__ConversationIntentStatus__c
• Data Type: TEXT
• Description: Describes whether the excerpt was used to create an intent utterance.

• Field API Name: ssot__ConversationReasonId__c
• Data Type: TEXT
• Description: The reason a customer started a conversation with the organization.

• Field API Name: ssot__DataSourceId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: ssot__DataSourceObjectId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: ssot__DurationInSeconds__c
• Data Type: DOUBLE
• Description: Duration in seconds of the conversation where the excerpt was found.

• Field API Name: ssot__EmailMessageId__c
• Data Type: TEXT
• Description: An electronic message, usually text, but possibly HTML and with attachments that’s sent or received over a computer network.

• Field API Name: ssot__EngagementChannelType__c
• Data Type: TEXT
• Description: A means by which a message can be delivered, for example an email, telephone call, SMS message or TV advertisement.

• Field API Name: ssot__ExcerptSequenceNumber__c
• Data Type: TEXT
• Description: The order number of this excerpt in the conversation reason.

• Field API Name: ssot__ExcerptTextIndexText__c
• Data Type: TEXT
• Description: The index for extracting excerpt from the TranscriptSource’s target field.

• Field API Name: ssot__ExternalRecordId__c
• Data Type: TEXT
• Description: The corresponding record Id from an external data source system.

• Field API Name: ssot__ExternalSourceId__c
• Data Type: TEXT
• Description: Corresponding record Id from external data source system.

• Field API Name: ssot__Id__c
• Data Type: TEXT
• Description: Required. A unique, system-generated identifier for this ConversationEntryTranscriptExcerpt record. Maximum size is 15 characters.

• Field API Name: ssot__InternalOrganizationId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: ssot__IsMoved__c
• Data Type: TEXT
• Description: True if the excerpt was assigned to a different Conversation Reason.

• Field API Name: KQ_ConversationEntryId__c
• Data Type: TEXT
• Description: Key Qualifier system field for ConversationEntryId

• Field API Name: KQ_EmailMessageId__c
• Data Type: TEXT
• Description: Key Qualifier system field for EmailMessageId

• Field API Name: KQ_Id__c
• Data Type: TEXT
• Description: Key Qualifier system field for Id

• Field API Name: KQ_TranscriptSourceId__c
• Data Type: TEXT
• Description: Key Qualifier system field for TranscriptSourceId

• Field API Name: ssot__Language__c
• Data Type: TEXT
• Description: A language that data is translated into.

• Field API Name: ssot__MessagingSessionId__c
• Data Type: TEXT
• Description: Communication between people on the internet that’s primarily text-based. It may include graphics but is not a voice call.

• Field API Name: ssot__TranscriptExcerptText__c
• Data Type: TEXT
• Description: A subset of the Conversation Entry’s transcript text, beginning at the character position of the Excerpt Text Index.

• Field API Name: ssot__TranscriptSourceId__c
• Data Type: TEXT
• Description: The identifier of a record in the object that recorded the transcript. Examples include VoiceCall, EmailMessage, MessagingSession and Case.

• Field API Name: ssot__TranscriptSourceObject__c
• Data Type: TEXT
• Description: The name of the object that the TranscriptSourceId record exists within, for example VoiceCall, MessagingSession, EmailMessage or Case.

• Field API Name: ssot__TurnCount__c
• Data Type: DOUBLE
• Description: Turn count of the conversation where the excerpt was found.

• Field API Name: ssot__VoiceCallId__c
• Data Type: TEXT
• Description: Voice communication over a telephone network. It includes both human-to-human communication, and audio messages sent to humans via the phone network.