Send Multi-Channel Notification Action

Send notifications through multiple channels, including in-app notifications and Slack, to specified recipients with customizable content.

This action is available in API version 60.0 and later.

Special Access Rules

The Send Multi-Channel Notification action is available in Enterprise and Unlimited Editions with Energy and Utilities Cloud. Sending notifications through Slack requires a configured Slack integration.

Supported REST HTTP Methods

URI: /services/data/v60.0/actions/standard/sendMultiChannelNotification

Formats: JSON, XML

HTTP Methods: POST

Authentication: Authorization: Bearer TOKEN

Where TOKEN is a variable.

Inputs

Input	Type	Description
`recipientIds`	string[]	Required. IDs of the users who receive the notification.
`recordId`	string	Required. ID of the record that provides context for the notification.
`notificationType`	string	Required. Identifier for the notification type.
`headerLabel`	string	Required. Header text shown in the notification.
`bodyLabel`	string	Required. Body text shown in the notification.
`targetPageReference`	string	Optional. Page reference to navigate to when the notification is selected.
`targetPageReferenceLabel`	string	Optional. Label for the navigation link.
`icon`	string	Optional. Icon name shown with the notification.
`imagePath`	string	Optional. Path to an image shown with the notification.

Outputs

Output	Type	Description
`status`	string	Result of the notification send operation. Value is `SUCCESS` or `FAIL`.

Example

POST

This sample request is for the Send Multi-Channel Notification action.

1{
2  "inputs": [
3    {
4      "recipientIds": ["005xx000001SwZbAAK", "005xx000001SwZcAAK"],
5      "recordId": "0INxx0000004CmqAAE",
6      "notificationType": "ProgramApplicationApproved",
7      "headerLabel": "Application Approved!",
8      "bodyLabel": "Your solar rebate application has been approved.",
9      "targetPageReference": "IndividualApplication__c",
10      "icon": "standard:approval"
11    }
12  ]
13}

This sample response is for the Send Multi-Channel Notification action.

1[
2  {
3    "actionName": "sendMultiChannelNotification",
4    "errors": null,
5    "invocationId": null,
6    "isSuccess": true,
7    "outputValues": {
8      "status": "SUCCESS"
9    },
10    "sortOrder": -1,
11    "version": 1
12  }
13]