Care Request

The general details of a care-related request including member information, admission date, decision reason, and so on. A single request can contain multiple diagnoses, services, or drugs. Care requests include prior authorizations for drugs and services, admission notifications, concurrent review of admissions, appeals, complaints, and grievances.

Property NameTypeDescriptionFilter Group and VersionAvailable Version
acknowledgement​LetterSentDateStringDate and time when an acknowledgment letter was sent to the requester. Maps to: CareRequest.AcknowledgementLetterSentDateBig, 46.046.0
actualAdmission​DateStringActual admission date for the patient. Maps to: CareRequest.ActualAdmissionDateBig, 46.046.0
actualDischarge​DateStringActual discharge date for the patient. Maps to: CareRequest.ActualDischargeDateBig, 46.046.0
admissionNotesStringNotes related to the admission. Maps to: CareRequest.AdmissionNotesBig, 46.046.0
admissionSourceStringWhere the patient was admitted from, for example, a clinic or an emergency room. Maps to: CareRequest.AdmissionSourceBig, 46.046.0
admissionTypeStringType of admission, for example, emergency or elective. Maps to: CareRequest.AdmissionTypeBig, 46.046.0
ambulanceTransport​DistanceIntegerAmbulance Transport DistanceBig, 46.046.0
ambulanceTransport​ReasonStringReason for ambulance transport. Maps to: CareRequestExtention.AmbulanceTransportReasonBig, 46.046.0
ambulanceTransport​TypeStringType of ambulance transport. Maps to: CareRequestExtention.AmbulanceTransportTypeBig, 46.046.0
aorReceived​DateStringDate and time when the Appointment of Representative (AOR) form was received. Maps to: CareRequest.AorReceivedDateBig, 46.046.0
aorRequested​DateStringDate and time when the AOR form was requested. Maps to: CareRequest.AorRequestedDateBig, 46.046.0
appealEffectuation​DateTimeStringThe effective date of the outcome of the appeal request. For example, if a claim was successfully appealed, this field displays the date when the claim was paid. Maps to: CareRequestExtension.AppealEffectuationDateTimeBig, 52.052.0
appealRequest​ReasonTypeStringSpecifies the reason for raising the appeal request. Maps to: CareRequest.AppealRequestReasonTypeBig, 52.052.0
appointedRep​VerbalContactDateStringDate and time of verbal contact with the member’s appointed representative. Maps to: CareRequest.AppointedRepVerbalContactDateBig, 46.046.0
appointedRep​WrittenContactDateStringDate and time correspondence was sent to the member’s appointed representative. Maps to: CareRequest.AppointedRepWrittenContactDateBig, 46.046.0
appointedRepresen​tativeAppointed RepresentativeAppointed representative for the member.Big, 46.046.0
approvedLength​ofStayIntegerApproved number of days for the admission. Maps to: CareRequest.ApprovedLengthOfStayBig, 46.046.0
approvedLevel​ofCareStringApproved level of care for the patient, for example, Hospital-Observaton or SNF-Rehabilitation. Maps to: CareRequest.ApprovedLevelOfCareBig, 46.046.0
authorization​RefIdentifierStringThe unique identifier of the authorization request. Maps to: CareRequestExtension.AuthorizationRefIdentifierBig, 57.057.0
careRequest​ReviewersCare Request ​Reviewer Output[]The care request associated with the care request reviewer. Maps to: CareRequest.CareRequestReviewersBig, 52.052.0
caseSubStatusStringSub status of care request in each stage of care request. Maps to: CareRequest.CaseSubStatusBig, 57.057.0
claimNumberStringClaim number for the medical service or medication, if one exists. Maps to: CareRequest.ClaimNumberBig, 46.046.0
clinicalCase​TypeStringClinical case type for the patient, for example, High Risk Fall or Adult Diabetes. Maps to: CareRequest.ClinicalCaseTypeBig, 46.046.0
criteriaMetStringIndicates whether criteria for care was met. Maps to: CareRequest.CriteriaMetBig, 46.046.0
cumulativeLength​ofStayIntegerTotal number of days for the admission. Maps to: CareRequest.CumulativeLengthOfStayBig, 46.046.0
currentLevel​ofCareStringLevel of care that the patient is receiving. Maps to: CareRequest.CurrentLevelOfCareBig, 46.046.0
decisionDateStringDate by which the decision must be made for the request. Maps to: CareRequest.DecisionDateBig, 46.046.0
decisionDays​RemainingIntegerNumber of days remaining for a decision or resolution. Maps to: CareRequest.DecisionDaysRemainingBig, 46.046.0
decisionLetterStringThe text of the determination letter sent to the member and provider. Maps to: CareRequest.DecisionLetterBig, 46.046.0
decisionNotesStringNotes related to the decision. Maps to: CareRequest.DecisionNotesBig, 46.046.0
decisionReasonStringReason for the decision. Maps to: CareRequest.DecisionReasonBig, 46.046.0
decisionReason​DescriptionStringText describing the reason for the decision. Maps to: CareRequest.DecisionReasonDescriptionBig, 46.046.0
deniedLength​ofStayIntegerNumber of days denied for the admission. Maps to: CareRequest.DeniedLengthOfStayBig, 46.046.0
deniedLevel​ofCareStringLevel of care denied for the patient. Maps to: CareRequest.DeniedLevelOfCareBig, 46.046.0
disposition​NotesStringNotes related to the disposition of the request. Maps to: CareRequest.DispositionNotesBig, 46.046.0
documentAttachment​StatusStringThe status of the document upload based on the checklist provided to the reviewers. Maps to: CareRequestExtension.DocumentAttachmentStatus
Valid values are:
  • Complete
  • Incomplete
Big, 55.055.0
dueDateStringDate the request is due for completion. Maps to: CareRequest.DueDateBig, 46.046.0
effectiveFromStringThe start date for an effective-date range. Maps to: CareRequest.EffectiveFromBig, 46.046.0
effectiveToStringThe end date for an effective-date range. Maps to: CareRequest.EffectiveToBig, 46.046.0
expirationDateStringExpiration date for the request. Maps to: CareRequest.ExpirationDateBig, 46.046.0
extendedRequestBooleanExtended Request Maps to: CareRequest.Big, 46.046.0
extensionRequest​ReceivedDateStringDate and time an extension was requested. Maps to: CareRequest.ExtensionRequestReceivedDateBig, 46.046.0
external​ComplaintIDStringComplaint ID number. Maps to: CareRequest.ExternalComplaintIdentifierBig, 46.046.0
facilityRecord​NumberStringThe medical record number used to identify a patient. Maps to: CareRequest.FacilityRecordNumberBig, 46.046.0
facilityRoom​BedTypeStringType of facility bed for the patient. Maps to: CareRequest.FacilityRoomBedTypeBig, 46.046.0
facilityRoom​NumberStringThe facility room number for the patient. Maps to: CareRequest.FacilityRoomNumberBig, 46.046.0
finalLevel​ofCareStringFinal level of care the patient. Maps to: CareRequest.FinalLevelOfCareBig, 46.046.0
firstReviewerFirst ReviewerThe person who reviewed the request.Big, 46.046.0
firstReviewer​NotesStringNotes from the first reviewer related to the case. Maps to: CareRequest.FirstReviewerNotesBig, 46.046.0
generalPractitionerGeneral PractitionerMember’s primary or general care practitioner.Big, 46.046.0
generalPractitioner​VerbalNotificationDateStringDate when the primary care practitioner was verbally notified of the decision. Maps to: CareRequest.GeneralPractitionerVerbalNotifiedDateBig, 46.046.0
generalPractitioner​WrittenNotificationDateStringDate when the primary care practitioner was notified of the decision by written correspondence. Maps to: CareRequest.GeneralPractitionerWrittenNotifiedDateBig, 46.046.0
grievanceTypeStringSpecifies the type of grievance. Maps to: CareRequest.GrievanceTypeBig, 52.052.0
healthcareProviderStringThe healthcare provider associated with the care request against whom the Grievance is filed. Maps toCareRequestExtension.HealthCareProviderBig, 52.052.0
homeHealthCertifi​cationEndDateStringCertification end date for home health care. Maps to: CareRequestExtension.HomeHealthCertificationEndDateBig, 46.046.0
homeHealthCertifi​cationStartDateStringCertification start date for home health care. Maps to: CareRequestExtension.HomeHealthCertificationStartDateBig, 46.046.0
homeHealth​StartDateStringDate that home health services are scheduled or anticipated to start. Maps to: CareRequestExtension.HomeHealthStartDateBig, 46.046.0
idStringID of the Care Request.Big, 46.046.0
independentReview​DeterminationStringThe determination made by the independent review. Maps to: CareRequestExtension.IndependentReviewDeterminationBig, 52.052.0
independentReview​DeterminationDateStringThe date when the determination was made by the independent review. Maps to: CareRequestExtension.IndependentReviewDeterminationDateBig, 52.052.0
independentReview​SubmissionDateStringThe date when the review request was submitted for independent review. Maps to: CareRequestExtension.IndependentReviewSubmissionDateBig, 52.052.0
infoReceieved​DateStringDate and time when additional information was received from the provider or member. Maps to: CareRequest.InfoReceivedDateBig, 46.046.0
infoRequested​DateStringDate and time when additional information was requested from the provider or member. Maps to: CareRequest.InfoRequestedDateBig, 46.046.0
initialDenial​NotificationDateStringDate of initial denial notification. Maps to: CareRequest.InitialDenialNotificationDateBig, 46.046.0
initialDenial​NotificationTimeStringThe time when the initial care request was denied. Maps to CareRequest.InitialDenialNotificationTimeBig, 52.052.0
isIndependent​ReviewRequiredBooleanIndicates whether independent review is required. Maps to CareRequestExtension.IsIndependentReviewRequiredBig, 52.052.0
isReadmissionBooleanIndicates whether the care request is for a readmission. Maps to CareRequest.IsReadmissionBig, 52.052.0
lastModified​DateStringLast Modified DateBig, 46.046.0
medicalDirectorMedical DirectorThe medical director who reviewed the request.Big, 46.046.0
medicalDirector​NotesStringNotes from the medical director related to the request. Maps to: CareRequest.MedicalDirectorNotesBig, 46.046.0
memberStringInsurance identifier for the member. Maps to: CareRequest.MemberIdBig, 46.046.0
memberContact​DateStringMember Contact Date Maps to: CareRequest.Big, 46.046.0
memberGroup​NumberStringInsurance group number for the member. Maps to: CareRequest.MemberGroupNumberBig, 46.046.0
memberPrimary​PlanStringThe primary insurance plan of a member associated with the care request when the member is insured under multiple plans. Maps to: CareRequest.MemberPrimaryPlanBig, 52.052.0
memberSecondary​PlanStringThe secondary insurance plan of a member associated with the care request when the member is insured under multiple plans. Maps to: CareRequest.MemberSecondaryPlanBig, 52.052.0
memberVerbalNotifi​cationDateStringDate when the member was verbally notified of the decision. Maps to: CareRequest.MemberVerbalNotificationDateBig, 46.046.0
memberWrittenNotifi​cationDateStringDate when the member was notified of the decision by written correspondence. Maps to: CareRequest.MemberWrittenNotificationDateBig, 46.046.0
modification​DateStringDate the case was modified. Maps to: CareRequest.ModificationDateBig, 46.046.0
modifiedLength​ofStayIntegerModified number of days for the admission. Maps to: CareRequest.ModifiedLengthOfStayBig, 46.046.0
modifiedLevel​ofCareStringModified level of care for the patient. Maps to: CareRequest.ModifiedLevelOfCareBig, 46.046.0
nextReview​DateStringDate the next review is scheduled for completion. Maps to: CareRequest.NextReviewDateBig, 46.046.0
nursingHomeResi​dentialStatusStringNursing home resident status at the time of service. Maps to: CareRequestExtension.NursingHomeResidentialStatusBig, 46.046.0
originalDenial​MedicalDirectorOriginal Denial​ Medical DirectorThe medical director who denied the original request.Big, 46.046.0
parProviderStringIndicator of whether this provider has entered into an agreement with the insurance carrier. Maps to: CareRequest.ParProviderBig, 46.046.0
placeof​ServiceStringPlace of service for the member’s care such as an inpatient hospital or an ambulatory surgery center. Maps to: CareRequest.PlaceOfServiceBig, 46.046.0
practitioner​ContactDateStringDate and time when the provider was contacted. Maps to: CareRequest.PractitionerContactDateTimeBig, 46.046.0
priorDischarge​StatusStringSpecifies the previous discharge status of the member. Maps to: CareRequestExtension.PriorDischargeStatusBig, 52.052.0
quantityIntegerQuantity of the request.Big, 46.046.0
quantityTypeStringQuantity type for the request such as days, units, or visits. Maps to: CareRequest.QuantityTypeBig, 46.046.0
receivedDateStringDate the request was received. Maps to: CareRequest.ReceivedDateBig, 46.046.0
reconsiderationDenial​NotificationDateStringDate of reconsideration denial notification. Maps to: CareRequest.ReconsiderationDenialNotificationDateBig, 46.046.0
reconsiderationDenial​NotificationTimeStringThe time of reconsideration denial notification. Maps to: CareRequest.ReconsiderationDenialNotificationTimeBig, 52.052.0
recordTypeStringRecord type of the care request object.Big, 46.046.0
referenceCare​RequestCaseStringThe reference care request case number associated with the care request. Maps to: CareRequest.ReferenceCareRequestCaseBig, 52.052.0
referenceCase​NumberStringReference authorization number for an appeal, complaint, or grievance. Maps to: CareRequest.ReferenceCaseNumberBig, 46.046.0
reopenDecision​DateTimeStringDate and time the request was reopened. Maps to: CareRequest.ReopenDecisionDateTimeBig, 52.052.0
reopenReasonStringReason the request was reopened. Maps to: CareRequest.ReopenReasonBig, 46.046.0
reopenReason​DescriptionStringDescription of why the request was reopened. Maps to: CareRequest.ReopenReasonDescriptionBig, 46.046.0
reopenRequest​OutcomeStringThe result of the reopen request. Maps to: CareRequestExtension.ReopenRequestOutcomeBig, 52.052.0
reopenRequest​TypeStringThe type of reopen request. Maps to: CareRequestExtension.ReopenRequestTypeBig, 52.052.0
reopenedByReopened By OutputThe user who reopened the care request. Maps to: CareRequestExtension.ReopenedByBig, 52.052.0
reopenedDateStringDate the request was reopened. Maps to: CareRequest.ReopenedDateBig, 46.046.0
requestExtension​ReasonStringThe reason for requesting the care extension. Maps to: CareRequestExtension.RequestExtensionReasonBig, 52.052.0
requestExtn​DecisionDateTimeStringThe date when the decision to extend the care request extension was made. Maps to: CareRequestExtension.RequestExtnDecisionDateTimeBig, 52.052.0
requestOutcomeStringSpecifies the outcome of the request. Maps to: CareRequestExtension.RequestOutcomeBig, 52.052.0
requestOutcome​DescStringThe description of the request outcome. Maps to: CareRequestExtension.RequestOutcomeDescBig, 52.052.0
requestTypeStringCategory type of the request. Maps to: CareRequestExtension.RequestTypeBig, 46.046.0
requested​DateStringDate the request was originally requested. Maps to: CareRequest.RequestedDateBig, 46.046.0
requestedLength​OfStayIntegerRequested length of stay for the patient. Maps to: CareRequest.RequestedLengthOfStayBig, 57.057.0
requestedLevel​ofCareStringRequested level of care for the patient. Maps to: CareRequest.RequestedLevelOfCareBig, 46.046.0
requester​TypeStringIndicates the role of the individual initiating the request. Maps to: CareRequest.RequesterTypeBig, 46.046.0
requesting​PractitionerRequesting PractitionerOrdering or referring practitioner for the request.Big, 46.046.0
requestingPractitione​rLicenseStringRequesting Practitioner License Maps to: CareRequest.RequestingPractitionerLicenseBig, 46.046.0
requestingPractitioner​SpecialtyStringSpecialty of the practitioner, for example, Family Practice or General Surgery. Maps to: CareRequest.RequestingPractitionerSpecialtyBig, 46.046.0
requestingPractitioner​VerbalNotificationDateStringDate when the practitioner was verbally notified of the decision. Maps to: CareRequest.RequestingPractitionerVerbalNotifiedDateBig, 46.046.0
requestingPractitioner​WrittenNotificationDateStringDate when the practitioner was notified of the decision by written correspondence. Maps to: CareRequest.RequestingPractitionerWrittenNotifiedDateBig, 46.046.0
resolutionDateStringDate when the complaint, appeal, or grievance was resolved. Maps to: CareRequest.ResolutionDateBig, 46.046.0
resolutionDescriptionStringThe resolution details provided for the complaint, appeal, or grievance. Maps to: CareRequestExtension.ResolutionDescriptionBig, 52.052.0
resolutionLetter​SentDateStringDate and time when a resolution letter was sent to the requester. Maps to: CareRequest.ResolutionLetterSentDateBig, 46.046.0
resolutionNotesStringResolution notes for the request. Maps to: CareRequest.ResolutionNotesBig, 46.046.0
reviewDateStringDate the review was completed. Maps to: CareRequest.ReviewDateBig, 46.046.0
rootCauseNotesStringField for notes related to the root cause for the request. Maps to: CareRequest.RootCauseNotesBig, 46.046.0
scheduledAdmission​DateStringAnticipated admission date for the patient. Maps to: CareRequest.ScheduledAdmissionDateBig, 46.046.0
scheduledDischarge​DateStringScheduled discharge date for the patient. Maps to: CareRequest.ScheduledDischargeDateBig, 46.046.0
serviceDateStringDate when patient received the service. Maps to: CareRequest.ServiceDateBig, 46.046.0
serviceLevelStringThe level of service rendered. Maps to: CareRequestExtension.ServiceLevelBig, 46.046.0
serviceTypeStringClassification of the type of service. Maps to: CareRequestExtention.ServiceTypeBig, 46.046.0
serviceorMedication​ReceivedBooleanIndicates whether the member has already received the medial service or medication. Maps to: CareRequest.IsServiceOrMedicationReceivedBig, 46.046.0
servicingFacilityServicing FacilityFacility where the service is being provided.Big, 46.046.0
servicingPractitionerServicing PractitionerPractitioner administering the service.Big, 46.046.0
servicingPractitioner​LicenseStringLicense type of the practitioner. Maps to: CareRequest.ServicingPractitionerLicenseBig, 46.046.0
servicingPractitioner​SpecialtyStringSpecialty of the practitioner. Maps to: CareRequest.ServicingPractitionerSpecialtyBig, 46.046.0
sourceSystemStringSystem from which this request was sourced. Maps to: CareRequest.SourceSystemBig, 46.046.0
sourceSystemIdentifierStringID of the system from which the request was sourced. Maps to: CareRequest.SourceSystemIdentifierBig, 46.046.0
sourceSystemModifiedStringTimestamp of the most recent update from the source system. Maps to: CareRequest.SourceSystemModifiedBig, 46.046.0
unitOfMeasureStringThe unit of measure associated with the prior authorization request. Maps to: CareRequestExtension.UnitofMeasureBig, 55.055.0