Unified Catalog Data Model
Entities and relationships for centralizing product and service data so users and processes can find, manage, and reuse catalog items, with self-service features for submitting service requests.
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Customizable Lucidchart Template
Account, Apex Class, Business Hours, Case, Catalog, Category, Context Definition, Context Definition Version, Context Mapping, Entitlement, Flow Definition, Flow Orchestration, Flow Record, Fulfillment Scenario, Fulfillment Step Definition Group, Generative AI Function Definition, Group, Incident, Integration Provider Definition, Knowledge Article Version, Linked Article, OmniScript Configuration, Product, Product Category Product, Product Component Group, Product Configuration Flow, Product Configuration Flow Assignment, Product Configuration Flow Parameter, Product Configuration Flow Parameter Picklist Option, Product Qualification, Product Related Component, Service Catalog Request, Service Catalog Request Extended Attribute Value, Service Catalog Request Related Item, Service Process Context Def Mapping, Service Process Layout Section, Service Process Section Product Component Group, Service Request, Stage Definition, User