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Off-Platform Messaging Objects
Most Messaging objects are stored on platform, meaning they’re part of the standard Salesforce platform, just like other objects you work with in your Salesforce org. The Object Reference for the Salesforce Platform Guide contains a list of on-platform Messaging objects and their descriptions.
Some Messaging objects are stored off-platform, meaning they live in a separate, purpose-built database designed to support the scale and performance demands of real-time messaging.
ConversationEntry Schema
Each ConversationEntry record represents a message or event in a voice call or a standard or Enhanced Messaging session. See ConversationEntry Schema (Off-Platform) for a list of fields and their descriptions.
RelatedRecord Schema
The RelatedRecord object links a ConversationEntry record to another record, such as another ConversationEntry, a VoiceCall, or a MessagingSession. See RelatedRecord Schema (Off-Platform) for a list of fields and their descriptions.
See Also
- Messaging Object Model
- On-Platform vs. Off-Platform Messaging Objects
- Access Conversation Data
- ConversationEntry Schema (Off Platform)
- RelatedRecord Schema (Off Platform)
- Object Reference for the Salesforce Platform: ConversationEntry
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