Supporting Your Customers

App publishers are responsible for end user support of all their listings. When customers contact salesforce.com Customer Support with a question about your listing, we direct the user to the support information on the About and Support tabs of your listing. Make sure your AppExchange listings include support information.

If you have installed the License Management App (LMA), you can log into a customer's organization and provide administrative support for your customers. This feature is only available for managed packages that have passed the security review. For more information, see Logging in to Subscriber Organizations.