ISVforce Guide

Introduction
ISVforce Quick Start
Grow Your AppExchange Business
Designing and Building Your App
Packaging and Testing Your App
Passing the Security Review
Publish Your Offering on the AppExchange
Manage Orders
Managing Licenses
Manage Features
Provide a Free Trial
Supporting Your AppExchange Customers
Subscriber Support Console
Usage Metrics
Upgrading Your App
Appendices
Glossary
PDF

Newer Version Available

This content describes an older version of this product. View Latest

Supporting Your AppExchange Customers

App publishers are responsible for end user support of all their listings. When customers contact Salesforce Customer Support with a question about your listing, we direct the user to the support information on the About and Support tabs of your listing. Make sure your AppExchange listings include support information.

If you have installed the License Management App (LMA), you can log in to a customer's organization and provide administrative support for your customers. For more information, see Logging In to Subscriber Orgs.