Salesforce Field Reference Guide
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Case
Represents a case, which is a customer issue or problem.
Fields
| Field Label | API Field Name | Type | Length | Precision | Scale |
|---|---|---|---|---|---|
| Account Name | AccountId | reference | 15 | ||
| Asset | AssetId | reference | 15 | ||
| Business Hours | BusinessHoursId | reference | 15 | ||
| Case Currency | CurrencyIsoCode | picklist | 3 | ||
| Case Division | Division | picklist | 15 | ||
| Case ID | Id | id | 15 | ||
| Case Number | CaseNumber | string | 30 | ||
| Case Origin | Origin | picklist | 40 | ||
| Case Owner | OwnerId | reference | 15 | ||
| Case Reason | Reason | picklist | 40 | ||
| Closed | IsClosed | boolean | |||
| Closed When Created | IsClosedOnCreate | boolean | |||
| Closed by Self-Service User | IsSelfServiceClosed | boolean | |||
| Contact Name | ContactId | reference | 15 | ||
| Created By | CreatedById | reference | 15 | ||
| Date/Time Closed | ClosedDate | datetime | |||
| Date/Time Opened | CreatedDate | datetime | |||
| Deleted | IsDeleted | boolean | |||
| Description | Description | textarea | 32000 | ||
| Entitlement Name | EntitlementId | reference | 15 | ||
| Entitlement Process End Time | SlaExitDate | datetime | |||
| Entitlement Process Start Time | SlaStartDate | datetime | |||
| Escalated | IsEscalated | boolean | |||
| Last Modified By | LastModifiedById | reference | 15 | ||
| Last Modified Date | LastModifiedDate | datetime | |||
| Last Referenced Date | LastReferencedDate | datetime | |||
| Last Viewed Date | LastViewedDate | datetime | |||
| Milestone Status | MilestoneStatus | string | 30 | ||
| New Self-Service Comment | HasCommentsUnreadByOwner | boolean | |||
| Parent Case | ParentId | reference | 15 | ||
| Priority | Priority | picklist | 40 | ||
| Product | ProductId | reference | 15 | ||
| Question | QuestionId | reference | 15 | ||
| Received Connection Name | ConnectionReceivedId | reference | 15 | ||
| Self-Service Commented | HasSelfServiceComments | boolean | |||
| Sent Connection Name | ConnectionSentId | reference | 15 | ||
| Status | Status | picklist | 40 | ||
| Stopped | IsStopped | boolean | |||
| Stopped Since | StopStartDate | datetime | |||
| Subject | Subject | string | 255 | ||
| System Modstamp | SystemModstamp | datetime | |||
| Type | Type | picklist | 40 | ||
| Visible in Self-Service Portal | IsVisibleInSelfService | boolean | |||
| Web Company | SuppliedCompany | string | 80 | ||
| Web Email | SuppliedEmail | 80 | |||
| Web Name | SuppliedName | string | 80 | ||
| Web Phone | SuppliedPhone | string | 40 |