Object Reference for Salesforce and Force.com

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UserConfigTransferSkill

Represents the association between a Live Agent configuration and a skill. This association allows users associated with a specific configuration to transfer chats to agents who have that skill.

Supported Calls

create(), delete(), describeSObjects(), query(), retrieve(), update(), upsert()

Fields

Field Name Details
LiveChatUserConfigId
Type
reference
Properties
Create, Filter, Group, Sort
Description

The ID of the Live Agent configuration; agents associated with this configuration can transfer chats to the chat button indicated by the LiveChatButtonId.
SkillId
Type
reference
Properties
Create, Filter, Group, Nillable, Sort
Description

The ID of the skill group that agents can transfer chats to.