UserConfigTransferSkill

Represents the association between a Chat configuration and a skill. This association allows users associated with a specific configuration to transfer chats to agents who have that skill.

Supported Calls

create(), delete(), describeSObjects(), query(), retrieve(), update(), upsert()

Fields

Field Name	Details
LiveChatUserConfigId	Type reference Properties Create, Filter, Group, Sort Description The ID of the Chat configuration; agents associated with this configuration can transfer chats to the chat button indicated by the LiveChatButtonId.
SkillId	Type reference Properties Create, Filter, Group, Nillable, Sort Description The ID of the skill group that agents can transfer chats to.

Object Reference for Salesforce and Lightning Platform

UserConfigTransferSkill

Supported Calls

Fields