Salesforce1 Mobile App Admin Guide

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Define Which Users Can Use Salesforce1

Regardless of whether your users prefer to use the Salesforce1 mobile browser app or the downloadable apps, with a few clicks you can control who has access and configure security settings.

Downloadable Apps

The Salesforce1 downloadable apps are connected apps. As a result, you can control the users who have access to the apps, as well as other security policies. By default, all users in your organization can log in to the Salesforce1 downloadable apps.

You can control security and access policies for each of the Salesforce1 downloadable apps using settings components that are installed from the managed Salesforce1 and Chatter Apps connected apps package. These components need to be installed in Salesforce:
  • Salesforce1 for Android
  • Salesforce1 for iOS

These components are automatically installed when one of your users installs a Salesforce1 downloadable app from the App Store or Google Play on his or her mobile device and authenticates with your organization by logging in to the mobile app.

Alternatively, you can manually install the Salesforce1 and Chatter Apps connected apps package so you can review and modify the default security and access settings before rolling out the Salesforce1 downloadable apps to your users.

When the Salesforce1 connected apps components are installed, they’re added to the Connected Apps page at Setup | Manage Apps | Connected Apps. Here, you can view and edit the settings for each of the apps, including controlling user access with profiles, permissions, and IP range restrictions. An error message is displayed if a restricted user attempts to log in to a Salesforce1 downloadable app.

Mobile Browser App

You can control whether or not users can access the Salesforce1 mobile browser app when they log in to Salesforce from a mobile browser. By default, the mobile browser app is turned on for your organization.

  1. From Setup, click Mobile Administration | Salesforce1 | Settings.
  2. Select Enable the Salesforce1 browser app to allow all users in your organization to access the app.  Deselect this option to turn off access to the app.
  3. Click Save.

When this option is turned on, users who log in to Salesforce from a supported mobile browser are always automatically directed to the Salesforce1 interface. If you want your users to access the full Salesforce site from mobile browsers instead, deselect this option.

When the mobile browser app is enabled, individual users can turn off the Salesforce1 redirection for themselves in one of these places:

  • From the navigation menu in the mobile browser app, by tapping Full Site.
  • In the full site, by deselecting the Salesforce1 User checkbox from either My Settings | Personal | Advanced User Details or Setup | My Personal Information | Personal Information.

Automatic redirection to the Salesforce1 mobile browser app is available in supported mobile browsers only. Logging in from an unsupported mobile browser loads the full Salesforce site.