Salesforce1 Mobile App Admin Guide

Introduction
Get Your Organization Ready for Mobile: The Big Picture
Configure Your Organization for Salesforce1
Unlock Salesforce1 with the Salesforce1 Wizard
Define Which Users Can Use Salesforce1
Enable or Disable Notifications
Salesforce1 Mobile App Offline Access
Customize the Salesforce1 Navigation Menu
Customize How Your Data Appears in Salesforce1
Using Actions in Salesforce1
Visualforce Pages and Salesforce1
Make the Salesforce1 App Yours with Custom Branding
Learning More
Appendices
PDF

Define Which Users Can Use Salesforce1

Regardless of whether your users prefer to use the Salesforce1 downloadable apps or the mobile browser app, with a few clicks you can control who has access and configure security settings.

Downloadable Apps

The Salesforce1 downloadable apps are connected apps. As a result, you can control the users who have access to the apps, as well as other security policies. By default, all users in your organization can log in to the Salesforce1 downloadable apps.

You can control security and access policies for each of the Salesforce1 downloadable apps, using settings components that are installed from the managed Salesforce1 connected apps package. These components need to be installed in Salesforce:
  • Salesforce1 for Android
  • Salesforce1 for iOS

These components are automatically installed when one of your users installs a Salesforce1 downloadable app from the App Store or Google Play on a mobile device and authenticates with your organization by logging in to the mobile app.

Alternatively, you can manually install the Salesforce1 and Chatter Apps connected apps package so you can review and modify the default security and access settings before rolling out the Salesforce1 downloadable apps to your users.

When the Salesforce1 connected apps components are installed, they’re added to the Connected Apps page. (From Setup, enter Connected Apps in the Quick Find box, then select the option for managing connected apps.) Here, you can view and edit the settings for each of the apps, including controlling user access with profiles, permissions, and IP range restrictions. An error message is displayed if a restricted user attempts to log in to a Salesforce1 downloadable app.

Mobile Browser App

You can control whether users can access the Salesforce1 mobile browser app when they log in to Salesforce from a mobile browser. By default, the mobile browser app is turned on for your organization.

  1. From Setup, enter Salesforce1 Settings in the Quick Find box, then select Salesforce1 Settings.
  2. Select Enable the Salesforce1 mobile browser app to allow all users in your organization to access the app. Deselect this option to turn off access to the app.
  3. Click Save.

When this option is turned on, users who log in to Salesforce from a supported mobile browser are automatically directed to the Salesforce1 interface. Logging in from an unsupported mobile browser loads the Salesforce Classic full site, even when this option is selected.

Use of the Salesforce Classic full site in a mobile browser isn’t supported. While you can disable the Salesforce1 mobile browser app for your organization, and individual users can turn off the mobile browser app for themselves, regular use of the full site in a mobile browser isn’t recommended. Your users may experience problems that Salesforce Customer Support won’t investigate.

It’s not possible to access the Lightning Experience full site from any mobile browser.

Important