Define Which Users Can Use the Salesforce App

Downloadable Apps

Salesforce for Android and Salesforce for iOS are connected apps. As a result, you can control the users who have access to the apps, as well as other security policies. By default, all users in your organization can log in to Salesforce for Android and Salesforce for iOS.

These components are automatically installed when one of your users installs Salesforce from the App Store or Google Play on a mobile device and authenticates with your organization by logging in to the mobile app.

Alternatively, you can manually install the Salesforce and Chatter Apps connected apps package so you can review and modify the default security and access settings before rolling out Salesforce for Android and Salesforce for iOS to your users.

When the Salesforce connected apps components are installed, they’re added to the Connected Apps page. (From Setup, enter Connected Apps in the Quick Find box, then select the option for managing connected apps.) Here, you can view and edit the settings for each of the apps, including controlling user access with profiles, permissions, and IP range restrictions. An error message is displayed if a restricted user attempts to log in to Salesforce for Android or Salesforce for iOS.

Mobile Browser App

You can control whether users can access Salesforce mobile web when they log in to Salesforce from a supported mobile browser. By default, mobile web is turned on for your organization.

When this option is turned on, users who log in to Salesforce from a supported mobile browser are automatically directed to the Salesforce mobile web experience. Logging in from an unsupported mobile browser loads the Salesforce Classic full site, even when this option is selected.