Salesforce Console Integration Toolkit Developer's Guide

Introducing the Salesforce Console Integration Toolkit
Working with the Salesforce Console Integration Toolkit
Methods for Primary Tabs and Subtabs
Methods for Navigation Tabs
Methods for Computer-Telephony Integration (CTI)
Methods for Application-Level Custom Console Components
Methods for Push Notifications
Methods for Console Events
Methods for Live Agent
acceptChat()
cancelFileTransferByAgent()
declineChat()
endChat()
getAgentInput()
getAgentState()
getChatLog()
getChatRequests()
getDetailsByChatKey()
getDetailsByPrimaryTabId()
getEngagedChats()
getMaxCapacity()
initFileTransfer()
onAgentSend()
onAgentStateChanged()
onChatCanceled()
onChatCriticalWaitState()
onChatDeclined()
onChatEnded()
onChatRequested()
onChatStarted()
onChatTransferredOut()
onCurrentCapacityChanged()
onCustomEvent()
onFileTransferCompleted()
onNewMessage()
onTypingUpdate()
sendCustomEvent()
sendMessage()
setAgentInput()
setAgentState()
Methods for Live Agent Chat Visitors
chasitor.addCustomEventListener()
chasitor.getCustomEvents()
chasitor.sendCustomEvent()
Methods for Omni-Channel
Glossary
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Methods for Live Agent Chat Visitors

There are a few methods available that you can use to customize the chat visitor experience for Live Agent in a custom Visualforce chat window.