This object is automatically created for each Live Agent session
and stores information about the session.
This object is available in API versions 28.0 and later.
Standard fields for the LiveAgentSession object
can only be modified if your administrator has given you editing permissions
for these records.
Supported Calls
create(), delete(), describeSObjects(), query(), retrieve(), update(), upsert()
Fields
The properties available for some fields depend on the
default organization-wide sharing settings. The properties listed are true for the
default settings of such fields.
| AccessLevel |
- Type
- picklist
- Properties
-
Create, Filter, Group,
Restricted picklist, Sort, Update
- Description
- Level of access that the User or Group has to the
LiveAgentSession. The possible values are:
- Read
- Edit
-
All (This value is not valid for create() or
update() calls.)
This value must be set to an access level that is higher than the
organization’s default access level for live chat transcripts.
|
| ParentId |
- Type
- reference
- Properties
-
Create, Filter, Group,
Sort
- Description
- ID of the parent object, if any.
|
| RowCause |
- Type
- picklist
- Properties
-
Filter, Group,
Restricted picklist, Sort
- Description
- Reason that this sharing entry exists. You can create a value for this field in versions 32.0
and later with the correct organization-wide sharing settings.
- Values can include:
-
Manual—The user or group has access
because a user with “All” access manually shared the LiveAgentSession with them.
-
Owner—The user is the owner of the LiveAgentSession or is in a role above the QuickText
owner in the role hierarchy.
|
| UserOrGroupId |
- Type
- reference
- Properties
-
Create, Filter, Group,
Sort
- Description
- ID of the user or group that has been given access to the LiveAgentSession.
|
Usage
This object lets you determine which
users and groups can view and edit LiveAgentSession records owned by other users.
If you attempt to create a new record
that matches an existing record, the create() call updates any modified fields and returns the existing record.
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