This object is automatically created for each Chat session and stores
information about the session. This object is available in API versions 28.0 and
later.
Standard fields for the LiveAgentSession object can only be modified if your administrator
has given you editing permissions for these records.
Supported Calls
create(), delete(), describeSObjects(), query(), retrieve(), update(), upsert()
Fields
The properties available for some fields depend on the
default organization-wide sharing settings. The properties listed are true for the
default settings of such fields.
| AccessLevel |
- Type
- picklist
- Properties
- Create, Filter, Group,
Restricted picklist, Sort, Update
- Description
- Level of access that the User or Group has to the
LiveAgentSession. The possible values are:
- Read
- Edit
-
All (This value is not valid for create() or
update() calls.)
This value must be set to an access level that is higher than the
organization’s default access level for chat transcripts.
|
| ParentId |
- Type
- reference
- Properties
- Create, Filter, Group,
Sort
- Description
- ID of the parent object, if any.
|
| RowCause |
- Type
- picklist
- Properties
- Filter, Group,
Restricted picklist, Sort
- Description
- Reason that this sharing entry exists. You can create a value for this field in API versions
32.0 and later with the correct organization-wide sharing settings.
- Values can include:
-
Manual—The User
or Group has
access because a user with “All” access manually shared the
LiveAgentSession with them.
-
Owner—The User
is the owner of the LiveAgentSession or is in a role above the LiveAgentSession owner
in the role hierarchy.
|
| UserOrGroupId |
- Type
- reference
- Properties
- Create, Filter, Group,
Sort
- Description
- ID of the user or group that has been given access to the LiveAgentSession.
|
Usage
This object lets you determine which users and groups can view and edit LiveAgentSession
records owned by other users.
If you attempt to create a new record that matches an
existing record, the create() call
updates any modified fields and returns the existing record.
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