LiveAgentSessionShare

This object is automatically created for each Live Agent session and stores information about the session. This object is available in API versions 28.0 and later.

Standard fields for the LiveAgentSession object can only be modified if your administrator has given you editing permissions for these records.

Note

Supported Calls

create(), delete(), describeSObjects(), query(), retrieve(), update(), upsert()

Fields

The properties available for some fields depend on the default organization-wide sharing settings. The properties listed are true for the default settings of such fields.

Field Name	Details
AccessLevel	Type picklist Properties Create, Filter, Group, Restricted picklist, Sort, Update Description Level of access that the User or Group has to the LiveAgentSession. The possible values are: Read Edit All (This value is not valid for `create()` or `update()` calls.) This value must be set to an access level that is higher than the organization’s default access level for live chat transcripts.
ParentId	Type reference Properties Create, Filter, Group, Sort Description ID of the parent object, if any.
RowCause	Type picklist Properties Filter, Group, Restricted picklist, Sort Description Reason that this sharing entry exists. You can create a value for this field in API versions 32.0 and later with the correct organization-wide sharing settings. Values can include: `Manual`—The user or group has access because a user with “All” access manually shared the LiveAgentSession with them. `Owner`—The user is the owner of the LiveAgentSession or is in a role above the QuickText owner in the role hierarchy.
UserOrGroupId	Type reference Properties Create, Filter, Group, Sort Description ID of the user or group that has been given access to the LiveAgentSession.

Usage

This object lets you determine which users and groups can view and edit LiveAgentSession records owned by other users.

If you attempt to create a new record that matches an existing record, the create() call updates any modified fields and returns the existing record.

Object Reference for Salesforce and Lightning Platform

LiveAgentSessionShare

Supported Calls

Fields

Usage