ISVforce Guide

Introduction
ISVforce Quick Start
Designing and Building Your App
Packaging and Testing Your App
Passing the Security Review
Publish Your Offering on the AppExchange
What Is the AppExchange?
Publish on the AppExchange
Email Notifications
Manage Billing and Subscriptions with AppExchange Checkout
Work with AppExchange Leads
Analytics Reports for Publishers
Update the Package in an AppExchange Listing
AppExchange FAQ
Manage Orders
Managing Licenses
Provide a Free Trial
Supporting Your Customers
Upgrading Your App
Appendices
Glossary
PDF

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Email Notifications

Installation Notification Emails

Salesforce emails your subscribers 30 days after they install your app or component. The email thanks subscribers and encourages them to share their experiences with others by writing a review. We only send emails when:

  • The subscriber has a valid email address.
  • The subscriber hasn’t already received a notification.
  • The subscriber hasn’t yet posted a review.

Review Notification Emails

When subscribers post reviews and comments on your listings, Salesforce emails parties who are likely to be interested. The notification that subscribers receive depends on their role in the conversation (provider, author, or commenter).

Type of Email Notification Sent to Details
New Review on Your Listing You, the provider Sent whenever someone posts a review of your listing.
New Comment on Your Review The review author Sent only if someone other than the review author comments on the review and if the author has opted to receive email notifications on their profile. If the author replies to the notification, the reply is posted as a new comment on the review.
Also Commented on the Review The people who commented on the review Sent to people who have commented on a review, are not the review author or the author of this comment, and have opted to receive email notifications on their profiles. At most, one email notification is sent to each commenter for each new comment. If the person replies to the notification, the reply is posted as a new comment on the review.
New Comment on the Review of Your Listing You, the provider Sent whenever someone writes a new comment on a review of your listing.