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Disconnect Salesforce Authenticator (Version 2 or Later) from a User’s Account

Only one Salesforce Authenticator (version 2 or later) mobile app can be connected to a user’s account at a time. If your user loses access to the app by replacing or losing the mobile device, disconnect the app from the user’s account. The next time the user logs in with two-factor authentication, Salesforce prompts the user to connect a new authenticator app.
Available in: Both Salesforce Classic and Lightning Experience
Available in: All Editions

User Permissions Needed
To disconnect a user’s Salesforce Authenticator app: “Manage Two-Factor Authentication in User Interface”
  1. From Setup, enter Users in the Quick Find box, then select Users.
  2. Click the user’s name.
  3. On the user’s detail page, click Disconnect next to the App Registration: Salesforce Authenticator field.
  4. Click Disconnect next to the App Registration: One-Time Password Generator field.

    If you don’t click Disconnect for this field, the inaccessible app still generates valid verification codes for the account.

    Note

Users can disconnect the app from their own account on the Advanced User Details page. In personal settings, the user clicks Disconnect next to both the App Registration: Salesforce Authenticator and App Registration: One-Time Password Generator fields.