SkillRequirement

Supported Calls

create(), delete(), describeLayout(), getDeleted(), getUpdated(), query(), retrieve(), search(), update(), upsert()

Fields

Usage

If a work order or work order line item can only be completed by a service resource with a particular set of skills, add required skills to the record via the Skill Requirements related list. Required skills help dispatchers assign the record to a service resource with the proper expertise. You can still assign a work order, work order line item, or related service appointment to a service resource that does not possess the required skills, so required skills serve more as a suggestion than a rule.

If many of your work orders require the same skills, we recommend adding required skills to work types to save yourself some time and keep your processes consistent. When you add a required skill to a work type, work orders and work order line items that use that type automatically inherit the required skill. For example, if you know that all annual maintenance visits for your Classic Refrigerator product require a Refrigerator Maintenance skill level of at least 50, you can add that required skill to the Annual Maintenance Visit work type. When it’s time to create a work order for a customer’s annual fridge maintenance, adding that work type to the work order adds the required skill as well.