SkillRequirement

Represents a skill that is required to complete a particular task. Skill requirements can be added to work types, work orders, and work order line items in Field Service. This object is available in API version 38.0 and later. You also can add skill requirements to work items in Omni-Channel skills-based routing using API version 42.0 and later.

Supported Calls

create(), delete(), describeLayout(), getDeleted(), getUpdated(), query(), retrieve(), search(), update(), upsert()

Special Access Rules

If you want to use SkillRequirement for Field Service use cases, then Field Service Lightning must be enabled.

If you want to use SkillRequirement only for Omni-Channel skills-based routing use cases, then you don't need Field Service Lightning to be enabled.

Fields

Field Name	Details
LastReferencedDate	Type dateTime Properties Filter, Nillable, Sort Description The timestamp for when the current user last viewed a record related to this record.
LastViewedDate	Type dateTime Properties Filter, Nillable, Sort Description The timestamp for when the current user last viewed this record. If this value is null, this record might only have been referenced (LastReferencedDate) and not viewed.
RelatedRecordId	Type reference Properties Create, Filter, Group, Sort Description The record that the skill is required for. The related record can be a work order, work order line item, work type, or pending service routing record.
SkillId	Type reference Properties Create, Filter, Group, Sort, Update Description The skill that is required.
SkillLevel	Type double Properties Create, Defaulted on create, Filter, Nillable, Sort, Update Description The level of the skill required. Skill levels can range from zero to 99.99. Depending on your business needs, you might want the skill level to reflect years of experience, certification levels, or license classes.
SkillNumber	Type string Properties Autonumber, Defaulted on create, Filter, idLookup, Sort Description An auto-generated number identifying the skill requirement.

Usage

Skill requirements help dispatchers assign work orders to service resources with the proper expertise. You can still assign a work order, work order line item, or related service appointment to a service resource that does not possess the specified skills, so skill requirements serve more as a suggestion than a rule.

If you’re using the Field Service Lightning managed package, use matching rules to ensure that appointments are only assigned to service resources who possess the skills listed on the parent work order.

Note

If many of your work orders require the same skills, add skill requirements to work types to save time and keep your processes consistent. When you add a skill requirement to a work type, work orders and work order line items that use that type automatically inherit the skill requirement. For example, if all annual maintenance visits for your Classic Refrigerator product require a Refrigerator Maintenance skill level of at least 50, add that skill requirement to the Annual Maintenance Visit work type. When you create a work order for a customer’s annual fridge maintenance, applying that work type adds the skill requirement as well.

Object Reference for Salesforce and Lightning Platform

SkillRequirement

Supported Calls

Special Access Rules

Fields

Usage