| CustomRequestedDatetime |
- Type
- dateTime
- Properties
- Filter, Nillable, Sort, Update
- Description
- Retains the datetime of a work item’s initial request, so work items are rerouted
using the datetime of the initial work request. When left blank, work items are rerouted
using the datetime when they were rerouted.
|
| IsPushAttempted |
- Type
- boolean
- Properties
- Defaulted on create, Filter, Group, Sort
- Description
- Indicates whether a push has been attempted. true
if an agent was chosen at least once to route this
PendingServiceRouting; false
otherwise.
|
| IsPushed |
- Type
- boolean
- Properties
- Defaulted on create, Filter, Group, Sort
- Description
- Indicates whether the PendingServiceRouting is currently pushed
to an agent.
|
| IsTransfer |
- Type
- boolean
- Properties
- Defaulted on create, Filter, Group, Sort
- Description
- Indicates whether this PendingServiceRouting is a transfer
request.
|
| LastDeclinedAgentSession |
- Type
- string
- Properties
- Filter, Group, Nillable, Sort
- Description
- Live Agent Session ID of the agent who last declined this work item.
|
| Name |
- Type
- string
- Properties
- Defaulted on create, Filter, Sort
- Description
- Name of the PendingServiceRouting.
|
| OwnerId |
- Type
- reference
- Properties
- Filter, Group, Sort
- Description
- The ID of the owner of this PendingServiceRouting.
|
| QueueId |
- Type
- reference
- Properties
- Filter, Group, Nillable, Sort
- Description
- The ID of the Omni-Channel queue.
|
| RoutingModel |
- Type
- picklist
- Properties
- Filter, Group, Nillable, Sort
- Description
- Type of routing model. For a queue configured with a queue routing configuration, the
routing model is ExternalRouting for all external
routing PendingServiceRouting.
|
| Serial |
- Type
- int
- Properties
- Filter, Group, Nillable, Sort
- Description
- Serial number of the PendingServiceRouting. The serial number is
automatically incremented each time the PendingServiceRouting is
modified.
|
| ServiceChannelId |
- Type
- reference
- Properties
- Filter, Group, Sort
- Description
- ID of the Service Channel.
|
| WorkItemId |
- Type
- reference
- Properties
- Filter, Group, Sort
- Description
- ID of the work item.
|
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