| CapacityPercentage |
- Type
- double
- Properties
- Filter, Nillable, Sort, Update
- Description
-
Indicates the amount of work that this item represents as a percentage. Valid values
are 0–100.
|
| CapacityWeight |
- Type
- double
- Properties
- Filter, Nillable, Sort, Update
- Description
-
Indicates the amount of work that this work item represents as a whole number.
|
| CustomRequestedDatetime |
- Type
- dateTime
- Properties
- Filter, Nillable, Sort, Update
- Description
- Retains the datetime of a work item’s initial request, so work items are rerouted
using the datetime of the initial work request. When left blank, work items are rerouted
using the datetime when they were rerouted.
|
| IsPushAttempted |
- Type
- boolean
- Properties
- Defaulted on create, Filter, Group, Sort
- Description
- Indicates whether a push has been attempted. true
if an agent was chosen at least once to route this
PendingServiceRouting; false
otherwise.
|
| IsPushed |
- Type
- boolean
- Properties
- Defaulted on create, Filter, Group, Sort
- Description
- Indicates whether the PendingServiceRouting is pushed to an
agent.
|
| IsReadyforRouting |
- Type
- boolean
- Properties
- Defaulted on create, Filter, Group, Sort
- Description
-
Indicates whether the work item is ready to be routed to an agent. You can’t edit a
PendingServiceRouting object that is set to True.
|
| IsTransfer |
- Type
- boolean
- Properties
- Defaulted on create, Filter, Group, Sort
- Description
- Indicates whether this PendingServiceRouting is a transfer
request.
|
| LastDeclinedAgentSession |
- Type
- string
- Properties
- Filter, Group, Nillable, Sort
- Description
- Live Agent Session ID of the agent who last declined this work item.
|
| Name |
- Type
- string
- Properties
- Defaulted on create, Filter, Sort
- Description
- Name of the PendingServiceRouting.
|
| OwnerId |
- Type
- reference
- Properties
- Filter, Group, Sort
- Description
- The ID of the owner of this PendingServiceRouting.
|
| QueueId |
- Type
- reference
- Properties
- Filter, Group, Nillable, Sort
- Description
- The ID of the Omni-Channel queue.
|
| RoutingModel |
- Type
- picklist
- Properties
- Filter, Group, Nillable, Sort
- Description
- Type of routing model. For a queue configured with a queue routing configuration, the
routing model is ExternalRouting for all external
routing PendingServiceRouting.
|
| RoutingPriority |
- Type
- int
- Properties
- Filter, Group, Nillable, Sort
- Description
-
The order in which work items are routed to agents.
|
| RoutingType |
- Type
- string
- Properties
- Filter, Group, Nillable, Sort
- Description
-
Indicates whether the work item is routed by queue or by skills-based routing. Valid
values are SkillsBased | Queue.
|
| Serial |
- Type
- int
- Properties
- Filter, Group, Nillable, Sort
- Description
- Serial number of the PendingServiceRouting. The serial number is
automatically incremented each time the PendingServiceRouting is
modified.
|
| ServiceChannelId |
- Type
- reference
- Properties
- Filter, Group, Sort
- Description
- ID of the Service Channel.
|
| WorkItemId |
- Type
- reference
- Properties
- Filter, Group, Sort
- Description
- ID of the work item.
|
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