ISVforce Guide

Introduction
ISVforce Quick Start
Designing and Building Your App
Packaging and Testing Your App
Passing the Security Review
Publish Your Offering on the AppExchange
Manage Orders
Channel Order App
Get Started with the Channel Order App
Upgrade the Channel Order App
Manage Orders in the Channel Order App
Submit an Order
Edit an Order
Clone an Order
Recall an Order
Delete an Order
Refresh Product Data
Channel Order Apex API
Managing Licenses
Manage Features
Provide a Free Trial
Supporting Your AppExchange Customers
Upgrading Your App
Appendices
Glossary
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Recall an Order

If you don’t want Salesforce to process an order you’ve submitted, recall it. After you recall an order, it becomes read-only and can’t be edited or resubmitted. You can recall an order within 2 hours of submitting it to Salesforce.

User Permissions Needed
To recall orders: COA User
  1. Log in to the org where the COA is installed.
  2. Open the App Launcher, and click Partner Order.
  3. On the Service Orders tab, find the order that you want to recall.
  4. In the Custom Actions column, click Recall.
  5. Confirm that you want to recall the order, and click Continue.