Omni-Channel Developer Guide
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Omni-Channel Developer Guide
Customize your Omni-Channel records and console integration with Omni-Channel API
objects and console methods.
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Omni-Channel SOAP API Objects
Use SOAP API to create, retrieve, update or delete records, such as accounts, leads, and custom objects. The SOAP API includes several objects that let you control and customize your Omni-Channel records, including Omni-Channel users, routing configurations, and statuses. -
Omni-Channel Objects for the Salesforce Console
Omni-Channel lets your call center route any type of incoming work item to the most qualified, available agents. -
External Routing for Omni-Channel (Beta)
Multiple routing options, one console. Integrate third-party routing with Omni-Channel to give your support team more routing options for their work.