Set Up Omni-Channel Developer Guide
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Omni-Channel Developer Guide
Customize your Omni-Channel records and console integration with Omni-Channel API
objects and console methods.
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Set Up Omni-Channel Objects
Use an API to create, retrieve, update or delete records, such as accounts, leads, and custom objects. The Salesforce data model includes several objects that let you control and customize your Set Up Omni-Channel records, including Set Up Omni-Channel users, routing configurations, and statuses. -
Omni-Channel Metadata API Types
The Metadata API lets you access Set Up Omni-Channel feature settings and metadata information. -
Omni-Channel Objects for the Salesforce Console
Omni-Channel lets your call center route any type of incoming work item to the most qualified, available agents. -
External Routing for Omni-Channel
Multiple routing options, one console. Integrate third-party routing with Omni-Channel to give your support team more routing options for their work.