Omni-Channel Developer Guide

Omni-Channel Developer Guide
Omni-Channel SOAP API Objects
AgentWork
OmniSupervisorConfig
OmniSupervisorConfigGroup
OmniSupervisorConfigProfile
OmniSupervisorConfigUser
PendingServiceRouting
PresenceConfigDeclineReason
PresenceDeclineReason
PresenceUserConfig
PresenceUserConfigProfile
PresenceUserConfigUser
QueueRoutingConfig
ServiceChannel
ServiceChannelStatus
ServicePresenceStatus
UserServicePresence
Omni-Channel Objects for the Salesforce Console
External Routing for Omni-Channel (Beta)
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OmniSupervisorConfigProfile

Represents a configuration that determines the Omni-Channel Supervisor settings that are assigned to users who are assigned to a specific profile. User-level configurations override profile-level configurations. This object is available in API version 41.0 and later.

Supported Calls

create(), delete(), query(), retrieve(), update(), upsert()

Fields

Field Details
OmniSupervisorConfigId
Type
reference
Properties
Create, Filter, Group, Sort
Description
The ID of the Omni-Channel Supervisor configuration.
ProfileId
Type
reference
Properties
Create, Filter, Group, Nillable, Sort
Description
The ID of the profile associated with this Omni-Channel Supervisor configuration. A profile can be associated with only one Omni-Channel Supervisor configuration.