Lightning Guided Engagement Developer Guide
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Supported Apps, Channels, and Objects for Lightning Guided Engagement
Lightning Guided Engagement is supported in Lightning apps with console navigation, and
with limited support in Lightning apps with standard navigation.
You can set up Lightning Guided Engagement to work with Open CTI for phone integration (including support for unknown callers) and Live Agent in Lightning Experience for chat integration.
Lightning Guided Engagement supports the following objects:
- Accounts
- Assets
- Cases
- Contacts
- Contracts
- Leads
- Live Chat Transcripts
- Opportunities
- Orders
- Products
- Social Posts
- Tasks