Lightning Flow for Service Developer Guide
jNewer Version Available
Supported Apps, Channels, and Objects for Lightning Flow for Service
Lightning Flow for Service is supported in Lightning console and standard navigation
apps. You can set it up to work with Open CTI for phone integration, including support for unknown
callers, and Chat in Lightning Experience for chat integration.
We support the Actions & Recommendations component on most Lightning pages, including custom Lightning pages. Custom sharing rules limit support for the component on a few Lightning pages. We don’t support the component on these pages, for example.
- ContentDocuments
- Events
- Knowledge
- Notes
- Scorecard Associations
- Scorecard Metrics
- Tasks
We haven’t validated the component with these objects.
- AiDataset
- AiVisionModel
- CustomPersonAccountChild__p
- CustomPersonChild__p
- CustomPerson__p
- LiveAgentSession
- LiveChatVisitor
- OpportunityLineItem
- OpportunityLineItemSchedule
- OrderItem
- OrderItemTaxLineItem
- ProcessInstanceStep
- ProcessInstanceWorkitem
- ServiceResourceCapacity
- Shift