Newer Version Available
Entitlement
Represents the customer support an account or contact is eligible to receive. This object is available in API version 18.0 and later.
Fields
| Field Label | API Field Name | Type | Length | Precision | Scale |
|---|---|---|---|---|---|
| Account Name | AccountId | reference | 15 | ||
| Asset Name | AssetId | reference | 15 | ||
| Business Hours | BusinessHoursId | reference | 15 | ||
| Cases Per Entitlement | CasesPerEntitlement | int | 9 | 0 | |
| Contract Line Item | ContractLineItemId | reference | 15 | ||
| Created By | CreatedById | reference | 15 | ||
| Created Date | CreatedDate | datetime | |||
| Currency | CurrencyIsoCode | picklist | 3 | ||
| Deleted | IsDeleted | boolean | |||
| Division | Division | picklist | 15 | ||
| End Date | EndDate | date | |||
| Entitlement ID | Id | id | 15 | ||
| Entitlement Name | Name | string | 255 | ||
| Entitlement Process | SlaProcessId | reference | 15 | ||
| Last Modified By | LastModifiedById | reference | 15 | ||
| Last Modified Date | LastModifiedDate | datetime | |||
| Last Referenced Date | LastReferencedDate | datetime | |||
| Last Viewed Date | LastViewedDate | datetime | |||
| Per Incident | IsPerIncident | boolean | |||
| Remaining Cases | RemainingCases | int | 9 | 0 | |
| Service Contract | ServiceContractId | reference | 15 | ||
| Start Date | StartDate | date | |||
| Status | Status | picklist | 255 | ||
| System Modstamp | SystemModstamp | datetime | |||
| Type | Type | picklist | 40 |