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Entitlement

Represents the customer support an account or contact is eligible to receive. This object is available in API version 18.0 and later.

Fields

Field Label API Field Name Type Length Precision Scale
Account Name AccountId reference 15
Asset Name AssetId reference 15
Business Hours BusinessHoursId reference 15
Cases Per Entitlement CasesPerEntitlement int 9 0
Contract Line Item ContractLineItemId reference 15
Created By CreatedById reference 15
Created Date CreatedDate datetime
Currency CurrencyIsoCode picklist 3
Deleted IsDeleted boolean
Division Division picklist 15
End Date EndDate date
Entitlement ID Id id 15
Entitlement Name Name string 255
Entitlement Process SlaProcessId reference 15
Last Modified By LastModifiedById reference 15
Last Modified Date LastModifiedDate datetime
Last Referenced Date LastReferencedDate datetime
Last Viewed Date LastViewedDate datetime
Per Incident IsPerIncident boolean
Remaining Cases RemainingCases int 9 0
Service Contract ServiceContractId reference 15
Start Date StartDate date
Status Status picklist 255
System Modstamp SystemModstamp datetime
Type Type picklist 40