Entitlement

Represents the customer support an account or contact is eligible to receive. This object is available in API version 18.0 and later. Entitlements may be based on an asset, product, or service contract.

This guide only lists certain information for each object. For more information, including descriptions of the fields, see Entitlement in the Field Service Developer Guide and Object Reference for the Salesforce Platform.

Fields

Field Name	Field Label	Type	Digits	Length
`AccountId`	Account ID	reference		18
`AssetId`	Asset ID	reference		18
`AssetWarrantyId`	Asset Warranty ID	reference		18
`BusinessHoursId`	Business Hours ID	reference		18
`CasesPerEntitlement`	Cases Per Entitlement	int	9
`ContractLineItemId`	Contract Line Item ID	reference		18
`CreatedById`	Created By ID	reference		18
`CreatedDate`	Created Date	datetime
`CurrencyIsoCode`	Currency ISO Code	picklist		3
`EndDate`	End Date	date
`Id`	Entitlement ID	id		18
`IsDeleted`	Deleted	boolean
`IsPerIncident`	Per Incident	boolean
`LastModifiedById`	Last Modified By ID	reference		18
`LastModifiedDate`	Last Modified Date	datetime
`LastReferencedDate`	Last Referenced Date	datetime
`LastViewedDate`	Last Viewed Date	datetime
`LocationId`	Location ID	reference		18
`Name`	Entitlement Name	string		255
`RemainingCases`	Remaining Cases	int	9
`RemainingWorkOrders`	Remaining Work Orders	int	9
`ServiceContractId`	Service Contract ID	reference		18
`SlaProcessId`	Entitlement Process ID	reference		18
`StartDate`	Start Date	date
`Status`	Status	picklist		255
`SvcApptBookingWindowsId`	Operating Hour ID	reference		18
`SystemModstamp`	System Modstamp	datetime
`Type`	Type	picklist		40
`WorkOrdersPerEntitlement`	Work Orders Per Entitlement	int	9

Salesforce Field Reference Guide

Entitlement

Fields