Snap-Ins for Web Developer Guide

Snap-Ins for Web Developer Guide
Customize Your Web Snap-In
Customize Snap-Ins Chat
Customize Snap-Ins Chat Parameters
Specify Chat Images
Display the Default Chat Button
Customize the Online, Offline, and Loading Chat Text
Set a Routing Order
Load Files for Custom Chat Events
Set Up and Customize an Automated Invitation
Create Custom Chat Events
Enhance the Pre-Chat Page for Snap-Ins Chat
Custom Lightning Components for Snap-Ins for Web
Snap-Ins Code Snippet Versions
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Set a Routing Order

Set a list of user IDs and button IDs on your Snap-ins deployment to replace the assigned chat button. When a customer requests a chat, it’s routed to the first available user or button in the list.

embedded_svc.settings.fallbackRouting = ["...", “...”]

With version 5.0 and later code snippets, you have the following parameter available as a code comment.

//embedded_svc.settings.fallbackRouting = []; //An array of button IDs, user IDs, or userId_buttonId

Accepted values are:
  • userId
  • buttonId
  • userId_buttonId

This parameter overrides the assigned chat button you’ve set for the Snap-ins deployment in Setup. If the users and buttons you include in your array aren’t available, the chat isn’t routed to the assigned button. We recommend including your assigned button’s ID at the end of your array.

Tip